# On-site Support Lenovo 3 Year Add-On 1 license(s) 3 year(s)

**URL:** https://aio.lv/en/product--lenovo-5ws0d80967--190914
**Data updated:** 2025-12-28 21:08 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0D80967
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 33.49 €
**Prices and availability valid until:** 2026-07-17 23:59
**Price without VAT (21%):** 27.68 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0d80967--190914

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Monday | free |
| Pickup points | 29.06.2026 | 1.99 EUR |
| Courier delivery to door | 29.06.2026 | 4.99 EUR |

## Summary description

Lenovo 3 Year Onsite Support (Add-On) provides comprehensive service with 24x7 availability. This add-on includes 1 license for 3 years, ensuring prompt on-site assistance for your Lenovo devices. With this support, you can minimize downtime and maintain productivity, knowing that expert help is just a call away.

## Long description

Lenovo 3 Year Onsite Support (Add-On) is a three-year, on-site service add-on sold as a single license. This add-on is not a standalone warranty and must match the length of the base warranty; if the base warranty is shorter you must purchase a warranty extension to use this add-on. The service provides on-site repair and exchange by Lenovo-trained technicians using Lenovo-qualified parts to reduce downtime and maintain device availability.
Advantages
This add-on delivers on-site repair and exchange at your location after remote problem determination, reducing the time a device is out of service compared with depot-only coverage. Lenovo technicians use qualified parts and established processes, helping to lower unplanned maintenance costs and enabling predictable budgeting for equipment expenses. The service offers faster access to technical support with higher first-time fix rates and reduced hold and abandon times, and it frees internal IT resources by handling onsite interventions.
Suitable for
Business desktops and laptops that require minimized downtime
IT departments seeking predictable maintenance costs and easier budgeting
Environments where on-site repair is preferred over depot service
Key specifications
Product: On-site Support Lenovo 3 Year Add-On
License quantity: 1 license
Service duration: 3 year(s)
Type: On-site support (requires matching base warranty length)
On-site support: Yes — Lenovo-trained technicians and Lenovo-qualified parts
MPN: 5WS0D80967
How to use
After purchasing this add-on, ensure the base warranty of the covered device matches or is extended to the same term (three years). When an issue occurs, Lenovo will perform an initial remote problem determination with your staff. If the issue is confirmed to be a failing Lenovo machine that cannot be resolved via customer-replaceable units (CRUs) or software/BIOS updates, Lenovo will schedule an on-site technician visit at a mutually agreed date and time. Provide a clean, well-lit working area suitable for disassembly and reassembly of the device.
Usage recommendations
Purchase this on-site add-on together with the device or extend the base warranty as needed so service terms align; maintain up-to-date system information and contact details to expedite remote diagnosis and onsite intervention.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 3 year(s) |
| On-site support | Yes |
| License quantity | 1 |
| Service included | Parts |
| Service time (hours x days) | 24x7 |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 3 Year Add-On cost, and is it available for purchase?

The price is 33.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 350 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Monday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 3 Year Add-On?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/190914/15711539_large.webp