# On-site Support Lenovo 2 Year Add-On 5WS0D80992

**URL:** https://aio.lv/en/product--lenovo-5ws0d80992--34856
**Data updated:** 2025-12-28 21:03 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0D80992
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 16.99 €
**Prices and availability valid until:** 2026-08-11 23:59
**Price without VAT (21%):** 14.04 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0d80992--34856

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 20.07.2026 | 1.89 EUR |
| Courier delivery to door | 20.07.2026 | 4.99 EUR |

## Summary description

Lenovo 2 Year Onsite Support (Add-On) provides comprehensive on-site assistance for your Lenovo devices. With this service, you can enjoy peace of mind knowing that expert technicians will come to your location to resolve any hardware issues. This add-on extends your warranty by two years, ensuring that your device remains protected and operational. Ideal for businesses and individuals who rely on their technology for daily tasks.

## Long description

On-site Support Lenovo 2 Year Add-On (MPN: 5WS0D80992) is an add-on warranty service that extends on-site repair coverage for Lenovo devices by two years. This add-on must match the length of the underlying warranty; if the base warranty is shorter than this add-on, a warranty extension must be purchased to align terms. The service provides technician visits to your location for hardware problem resolution and uses Lenovo-trained technicians and qualified parts.
Advantages
The on-site upgrade reduces downtime by delivering repairs at your site rather than requiring shipment to a depot, helps stabilize operating expenses by allowing predictable budgeting for equipment maintenance, and provides access to Lenovo technical support with higher first-time fix rates and shorter hold times. Technicians perform remote problem determination first and will visit the site when the fault cannot be resolved remotely or by customer-replaceable units (CRUs) or software updates.
Suitable for
Businesses that require rapid hardware repair and minimal downtime
IT departments seeking predictable maintenance costs and reduced workload
Users who prefer on-site repair rather than depot service
Key specifications
Service type: On-site support (add-on)
Duration: 2 year(s)
MPN: 5WS0D80992
On-site support: Yes — Lenovo-trained technicians and Lenovo Qualified parts
How to use
Lenovo will begin with remote problem determination in collaboration with the customer to identify whether the issue is with the Lenovo device, other devices, or installed software. If the problem cannot be resolved remotely or by CRU/software/BIOS updates, Lenovo schedules an on-site visit at a mutually agreed date and time. You must provide a suitable working area that is clean and well lit to allow disassembly and reassembly of the device. The technician will repair or exchange the failing unit and verify functionality on site.
Usage recommendations
Ensure the add-on term matches or is accompanied by a warranty extension for the same length; keep device location and access instructions ready for on-site visits and retain purchase and warranty documentation to support service requests.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 2 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 2 Year Add-On cost, and is it available for purchase?

The price is 16.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 350 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 2 Year Add-On?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/34856/51756850_large.webp