# On-site Support Service Lenovo 5 Year Onsite Support (Add-On)

**URL:** https://aio.lv/en/product--lenovo-5ws0d81042--43402
**Data updated:** 2025-12-28 21:03 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0D81042
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 50.99 €
**Prices and availability valid until:** 2026-07-23 23:59
**Price without VAT (21%):** 42.14 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0d81042--43402

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Monday | free |
| Pickup points | 02.07.2026 | 1.89 EUR |
| Courier delivery to door | 02.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Onsite Support (Add-On) provides comprehensive support for your devices with 24x7 service availability. This add-on service ensures that you receive on-site assistance whenever needed, enhancing your operational efficiency and minimizing downtime. Ideal for businesses that require reliable and prompt technical support.

## Long description

Lenovo 5 Year Onsite Support (Add-On) is an extended service option that provides on-site repair and technical assistance for eligible Lenovo devices. This add-on must match the length of the base warranty; if the existing warranty term is shorter, purchase of a warranty extension is required. The service is delivered by Lenovo-trained technicians using Lenovo-qualified parts to ensure consistent support quality and predictable service costs.
Advantages
This onsite add-on reduces downtime by providing repair or exchange of a failing Lenovo machine at your location after an initial remote diagnosis. It helps control unplanned maintenance expenses, enables more accurate budgeting of equipment costs at the time of purchase, and preserves IT resources by allowing Lenovo support to address issues quickly. The service offers faster access to technical help with higher first-time fix rates and lower hold and abandon rates compared with typical alternatives.
Suitable for
Businesses that require reduced downtime and fast on-site repairs
IT departments seeking predictable maintenance costs and workload relief
Enterprises needing up to five years of extended onsite coverage
Users of Lenovo Think-branded systems eligible for warranty extensions
Key specifications
Service type: On-site support (add-on)
Duration: 5 year(s) (must match base warranty length)
On-site support: Yes
Provider: Lenovo-trained technicians using Lenovo-qualified parts
MPN/EAN: 5WS0D81042
How to use
When an issue occurs, Lenovo performs an initial remote problem determination with your cooperation to identify whether the fault is with the Lenovo machine, other systems, or installed software. If the problem cannot be resolved remotely or via a customer-replaceable unit (CRU) or software/BIOS update, a service technician will be scheduled to visit your location at a mutually agreed date and time. The technician will repair or exchange the failing machine and verify functionality. You must provide a suitable working area that is clean and well lit to allow safe disassembly and reassembly.
Usage recommendations
Ensure the add-on matches the base warranty duration before purchase. Maintain up-to-date system information and contact details to accelerate remote diagnostics, and prepare a clear working space for onsite visits to reduce repair time and downtime.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| License quantity | 1 |
| Service included | Parts |
| Service time (hours x days) | 24x7 |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Service Lenovo 5 Year Onsite Support (Add-On) cost, and is it available for purchase?

The price is 50.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 260 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Monday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Service Lenovo 5 Year Onsite Support (Add-On)?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/43402/15711319_large.webp