# On-site Support Lenovo 4 Year Add-On 1 license(s) 4 year(s)

**URL:** https://aio.lv/en/product--lenovo-5ws0d81063--43401
**Data updated:** 2025-12-28 21:03 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0D81063
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 28.99 €
**Prices and availability valid until:** 2026-08-04 23:59
**Price without VAT (21%):** 23.96 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0d81063--43401

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 13.07.2026 | 1.89 EUR |
| Courier delivery to door | 13.07.2026 | 4.99 EUR |

## Summary description

Lenovo 4 Year Onsite Support (Add-On) provides comprehensive service with 24x7 availability. This add-on includes 1 license for 4 years, ensuring prompt on-site assistance for your Lenovo products. Enjoy peace of mind with professional support that minimizes downtime and enhances productivity.

## Long description

Lenovo 4 Year Onsite Support (Add-On) is an extended service add-on that provides on-site repair and technical assistance for one Lenovo device for a period of four years. This add-on must match the length of the base warranty; if the existing warranty is shorter than the add-on period, a warranty extension must be purchased to align with this service. The service is delivered by Lenovo-trained technicians using Lenovo Qualified parts to ensure professional repairs and reliable support at your location.
Advantages
This on-site service reduces downtime by enabling technicians to diagnose and repair or exchange a failing machine at your premises, often avoiding the delays associated with depot repairs. The service increases first-time-fix rates and shortens hold times relative to typical competitors, helping to protect IT budgets by minimizing unplanned maintenance costs. It allows predictable budgeting through a fixed-term, fixed-cost service option and frees internal IT staff to focus on core business tasks while Lenovo handles technical issues.
Suitable for
Businesses seeking reduced downtime and faster on-site repairs
Organizations that need predictable support costs for PC fleets
IT teams that require Lenovo-qualified technicians and genuine parts
Key specifications
Service type: On-site support (add-on)
Duration: 4 year(s)
Licenses: 1 license included
Brand: Lenovo
MPN: 5WS0D81063
On-site support: Yes
How to use
Purchase the add-on to match or extend the machine's base warranty period. When a problem occurs, Lenovo will perform an initial remote problem determination with you. If remote diagnosis shows the Lenovo machine is failing and cannot be resolved by a customer-replaceable unit (CRU) or a software/BIOS update, Lenovo will schedule an on-site visit at a mutually agreed date and time. Provide a clean, well-lit working area for the technician to inspect, disassemble and reassemble the device if needed.
Usage recommendations
Ensure the base warranty term aligns with the 4-year add-on; if not, purchase a warranty extension first. Keep device serial numbers and purchase documentation available when requesting service to speed up technician dispatch and verification.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 4 year(s) |
| On-site support | Yes |
| License quantity | 1 |
| Service included | Parts |
| Service time (hours x days) | 24x7 |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 4 Year Add-On cost, and is it available for purchase?

The price is 28.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 260 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 4 Year Add-On?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/43401/51444080_large.webp