# On-site Support Lenovo 5 Year Add-On 1 license(s) 5 year(s)

**URL:** https://aio.lv/en/product--lenovo-5ws0e84924--475929
**Data updated:** 2025-12-28 21:21 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0E84924
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 354.99 €
**Prices and availability valid until:** 2026-07-31 23:59
**Price without VAT (21%):** 293.38 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0e84924--475929

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Friday | free |
| Pickup points | 08.07.2026 | 1.89 EUR |
| Courier delivery to door | 08.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Onsite Support (Add-On) provides comprehensive on-site assistance for 5 years. This service ensures that your Lenovo products are supported by trained technicians who can resolve issues directly at your location, minimizing downtime and maintaining productivity. Ideal for businesses that rely on their technology, this add-on service offers peace of mind with prompt support and expert service.

## Long description

Lenovo 5 Year Onsite Support (Add-On) is an extension service that provides on-site repair and technical assistance for a period of five years. This add-on must match the existing warranty length; if the current warranty is shorter than this add-on, a warranty extension must be purchased to align terms. The service is delivered by Lenovo-trained technicians using Lenovo-qualified parts and is intended to reduce downtime by resolving hardware and related issues at the customer’s location.
Advantages
This on-site service minimizes unplanned maintenance costs by avoiding often higher out-of-warranty repair fees and enables predictable budgeting through a fixed-term, fixed-cost solution. It shortens downtime and improves hardware availability by delivering faster, higher-quality support with higher first-time fix rates and lower call hold and abandonment rates than typical alternatives. Having on-site coverage also preserves IT resources by allowing Lenovo to handle repairs at your site, eliminating the need to ship equipment to a depot.
Suitable for
Businesses and offices that require continuous PC availability
IT departments that prefer predictable maintenance costs and reduced workload
Environments where fast on-site repairs are needed to minimize operational downtime
Systems covered by an existing Lenovo warranty that will be extended to five years
Key specifications
Product name: On-site Support Lenovo 5 Year Add-On
Brand: Lenovo
MPN: 5WS0E84924
Type: On-site support
Duration: 5 year(s)
On-site support: Yes
How to use
Purchase this add-on to match the desired warranty length and ensure it aligns with the base warranty. When a problem occurs, Lenovo will perform an initial remote problem determination with the customer to establish whether the issue is with the Lenovo machine, other devices, or software. If the machine is identified as failing and cannot be resolved via customer-replaceable unit (CRU) guidance or a software/BIOS/microcode update, a Lenovo service technician will schedule an on-site visit at a mutually agreed date and time to repair or exchange the failing machine and verify functionality. Provide a suitable, clean, and well-lit working area to permit disassembly and reassembly if needed.
Usage recommendations
Ensure the add-on term matches or is supported by an extended base warranty before purchase; keep device warranty details accessible and provide Lenovo support staff with clear information during remote diagnosis to speed up on-site resolution.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| License quantity | 1 |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 5 Year Add-On cost, and is it available for purchase?

The price is 354.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Friday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can On-site Support Lenovo 5 Year Add-On be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 5 Year Add-On?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/475929/15714090_large.webp