# Onsite Support Add-On Lenovo 4 Year 5WS0E97215

**URL:** https://aio.lv/en/product--lenovo-5ws0e97215--34853
**Data updated:** 2025-12-28 21:03 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0E97215
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 173.99 €
**Prices and availability valid until:** 2026-08-11 23:59
**Price without VAT (21%):** 143.79 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0e97215--34853

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 20.07.2026 | 1.89 EUR |
| Courier delivery to door | 20.07.2026 | 4.99 EUR |

## Summary description

Lenovo 4 Year Onsite Support (Add-On) provides comprehensive service coverage for your devices. Enjoy 24/7 support with a dedicated technician available to assist you anytime. This add-on ensures quick response times and minimizes downtime, allowing your business to operate smoothly. Ideal for critical environments where uninterrupted service is essential.

## Long description

Lenovo 4 Year Onsite Support (Add-On) is an extended service option that must match the length of your base warranty. This add-on is not a standalone warranty; if your existing warranty is shorter than the add-on term, you must purchase a warranty extension to use this service. The add-on provides on-location repair by Lenovo-trained technicians using Lenovo-qualified parts to restore device functionality and maximize uptime.
Advantages
This onsite service reduces unplanned maintenance costs and helps with accurate budgeting for equipment expenses by providing a fixed-term, fixed-cost solution. It shortens downtime and increases hardware availability through trained Lenovo support, higher first-time fix rates, and faster access to technical help compared with depot-only service. By avoiding offsite shipment to repair centers, onsite coverage typically returns the device to operation faster and saves internal IT time and resources.
Suitable for
Businesses that require minimized downtime for critical workstations
Organizations that prefer on-location repairs instead of depot service
IT teams seeking predictable, fixed-cost support for budgeting
Environments where fast access to certified Lenovo technicians is important
Key specifications
Product: Onsite Support Add-On Lenovo 4 Year 5WS0E97215
Coverage length: 4 year(s) (add-on must match base warranty length)
On-site support: Yes
Service level: Initial remote problem determination; onsite repair or exchange if required
Parts: Lenovo-qualified parts and Lenovo-trained technicians
How to use
Purchase this add-on together with a matching warranty period or add a warranty extension if needed. When an incident occurs, Lenovo will perform an initial remote problem determination with your assistance to identify whether the issue is with the Lenovo device or other components/software. If the problem requires onsite work, Lenovo will schedule a mutually agreed date and time for a technician to visit, repair or exchange the failing device at your location and verify functionality. Provide a suitable, clean, well-lit workspace to allow disassembly and reassembly of the device.
Usage recommendations
Ensure the add-on duration matches your base warranty; if it does not, purchase a warranty extension. Keep device information and purchase details available when contacting support to speed up remote diagnosis and onsite intervention.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Onsite Support |
| Number of years | 4 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Service time (hours x days) | 24x7 |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the Onsite Support Add-On Lenovo 4 Year cost, and is it available for purchase?

The price is 173.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 350 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Onsite Support Add-On Lenovo 4 Year be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Onsite Support Add-On Lenovo 4 Year?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/34853/51266299_large.webp