# On-site Support Lenovo 2 Year Add-On 5WS0E97258

**URL:** https://aio.lv/en/product--lenovo-5ws0e97258--194080
**Data updated:** 2025-12-28 21:09 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0E97258
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 173.99 €
**Prices and availability valid until:** 2026-08-08 23:59
**Price without VAT (21%):** 143.79 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0e97258--194080

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Monday | free |
| Pickup points | 16.07.2026 | 1.89 EUR |
| Courier delivery to door | 16.07.2026 | 4.99 EUR |

## Summary description

Lenovo 2 Year Onsite Support (Add-On) provides comprehensive on-site service for your Lenovo products. This add-on extends your warranty for an additional 2 years, ensuring that you receive timely support and repairs directly at your location. With the part number 5WS0E97258, you can enjoy peace of mind knowing that expert assistance is just a call away, minimizing downtime and keeping your devices operational.

## Long description

On-site Support Lenovo 2 Year Add-On 5WS0E97258 is an add-on service that extends on-site warranty coverage for an additional two years. This service must match the length of your existing warranty; if your current warranty is shorter than this add-on, you must first purchase a warranty extension to align the terms. The part number for this product is 5WS0E97258 and it provides on-site repair and replacement by Lenovo-trained technicians using Lenovo-qualified parts.
Advantages
This on-site add-on reduces downtime by providing repair or exchange at your location, avoiding the delays associated with depot repairs. Lenovo technicians perform an initial remote problem determination and, when required, visit your site to repair or replace the failing machine and verify functionality. The service is delivered by Lenovo-trained staff with access to Lenovo-qualified parts and is designed to improve first-time fix rates and lower overall operating expenses related to unplanned repairs.
Suitable for
Businesses that require fast on-site hardware repair and minimal downtime
IT departments that prefer technician visits instead of shipping devices to a repair center
Environments where predictable maintenance costs and fixed-term coverage are needed
Key specifications
Type: On-site
Duration: 2 year(s) (add-on)
On-site support: Yes
Manufacturer part number (MPN): 5WS0E97258
How to use
Purchase this add-on matching the length of your base warranty. When an incident occurs, Lenovo will first perform remote diagnostics with your assistance to identify whether the issue lies with the Lenovo machine or other components/software. If on-site service is required, a mutually agreed date and time will be scheduled for a technician visit. You must provide a clean, well-lit working area suitable for disassembly and reassembly of the device.
Usage recommendations
Use this add-on together with the base warranty or a warranty extension to ensure continuous coverage. Maintain up-to-date system information and be prepared to assist with initial remote troubleshooting to speed up on-site resolution.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 2 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 2 Year Add-On cost, and is it available for purchase?

The price is 173.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Monday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can On-site Support Lenovo 2 Year Add-On be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 2 Year Add-On?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/194080/51266303_large.webp