# On-site Support Lenovo 5 Year Onsite Support (Add-On) 1 license(s) 5 year(s)

**URL:** https://aio.lv/en/product--lenovo-5ws0e97341--194084
**Data updated:** 2025-12-28 21:09 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0E97341
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 615.99 €
**Prices and availability valid until:** 2026-08-07 23:59
**Price without VAT (21%):** 509.08 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0e97341--194084

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Friday | free |
| Pickup points | 15.07.2026 | 1.89 EUR |
| Courier delivery to door | 15.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Onsite Support (Add-On) provides comprehensive on-site assistance for your Lenovo products. This service includes a 5-year coverage period with one license, ensuring prompt response and expert support directly at your location. Ideal for businesses that require minimal downtime and immediate technical help, this add-on service enhances the reliability of your Lenovo devices.

## Long description

Lenovo 5 Year Onsite Support (Add-On) is an add-on warranty service that provides on-site repair and technical assistance for Lenovo systems. This add-on must match the length of the base warranty; if the base warranty is shorter than the add-on term, a warranty extension must be purchased to align coverage. The service is delivered by Lenovo-trained technicians using Lenovo-qualified parts to ensure consistent quality and care.
Advantages
The service reduces unplanned maintenance costs by preventing higher out-of-warranty repair expenses and enables predictable budgeting for equipment support. It shortens downtime through on-site interventions, improving hardware availability and productivity. Customers receive fast access to Lenovo technical support with higher first-time fix rates and lower hold and abandon rates compared to typical alternatives. Onsite service also preserves IT resources by allowing Lenovo technicians to diagnose and resolve issues at the customer location.
Suitable for
Businesses that require minimized downtime for Lenovo desktops or laptops
Organizations that prefer on-site repairs rather than depot service
IT departments seeking predictable support costs and reduced out-of-warranty expenses
Environments where rapid response and higher first-time fix rates are important
Key specifications
Service type: On-site support (add-on)
Coverage length: 5 year(s) (must match base warranty)
Licenses: 1 license
On-site support: Yes; technician visit if issue cannot be resolved remotely or via CRU/software update
Manufacturer: Lenovo
MPN: 5WS0E97341
How to use
When a problem occurs, Lenovo performs initial problem determination remotely with a repair service representative. If the issue is identified as a hardware failure of the covered Lenovo machine and cannot be resolved remotely or via customer-replaceable unit (CRU) or software/BIOS update, Lenovo schedules an on-site technician visit at a mutually agreed date and time. Provide a suitable, clean, well-lit working area to allow disassembly and reassembly of the machine. The technician will repair or exchange the failing unit on site and verify functionality.
Usage recommendations
Ensure the add-on term matches your base warranty length; if the base warranty is shorter, purchase a warranty extension alongside this add-on. Keep device serial numbers and purchase documents accessible when requesting service to speed up diagnosis and scheduling.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| License quantity | 1 |
| Service included | Parts |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 5 Year Onsite Support (Add-On) cost, and is it available for purchase?

The price is 615.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Friday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

### Can On-site Support Lenovo 5 Year Onsite Support (Add-On) be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 5 Year Onsite Support (Add-On)?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/194084/51190627_large.webp