# On-site Support Add-On Lenovo 5 Year 5WS0E97383

**URL:** https://aio.lv/en/product--lenovo-5ws0e97383--34852
**Data updated:** 2025-12-28 21:03 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0E97383
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 357.49 €
**Prices and availability valid until:** 2026-08-09 23:59
**Price without VAT (21%):** 295.45 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0e97383--34852

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Tuesday | free |
| Pickup points | 17.07.2026 | 1.89 EUR |
| Courier delivery to door | 17.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Onsite Support (Add-On) provides reliable assistance for your Lenovo devices. With this service, you receive on-site support for 5 years, ensuring quick resolution of issues without the need to ship your device. This add-on is ideal for businesses that require minimal downtime and immediate technical support. Part number: 5WS0E97383.

## Long description

Lenovo 5 Year Onsite Support (Add-On) extends on-site repair coverage for Lenovo devices for a five-year period. This add-on service must match the length of the base warranty; if the existing warranty is shorter, a warranty extension must be purchased together with this add-on. The service provides on-location diagnostics and repair performed by Lenovo-trained technicians using Lenovo-qualified parts, intended to minimize downtime and simplify IT management.
Advantages
Onsite Support delivers repair and part replacement at your location, reducing the need to ship equipment and shortening system downtime. The service uses Lenovo-trained technicians and genuine parts, enabling consistent service quality and higher first-time fix rates. It supports predictable budgeting by turning potential out-of-warranty costs into a fixed, known expense and helps preserve internal IT resources by offloading repairs to Lenovo specialists.
Suitable for
Businesses that require reduced downtime and fast, local hardware service
Organizations that prefer on-site repairs instead of sending devices to depot service centers
Enterprises seeking fixed-term, fixed-cost protection for workforce devices
Key specifications
Product name: On-site Support Add-On Lenovo 5 Year (Part number: 5WS0E97383)
Type: On-site service add-on
Coverage length: 5 year(s) (must match base warranty length)
On-site support: Yes — Lenovo technician visit when remote diagnosis determines hardware repair is required
How to use
Purchase this add-on to match the warranty length of your Lenovo device. When an issue occurs Lenovo will perform an initial remote problem determination with your help to identify whether the fault is with the Lenovo machine, other equipment, or installed software. If the issue requires on-site work, Lenovo will schedule a technician visit at a mutually agreed date and time, perform repairs or an exchange using qualified parts, and verify functionality. Provide a clean, well-lit workspace to allow disassembly and reassembly of the device.
Usage recommendations
Ensure the add-on duration matches the device's base warranty before purchase; if not, add a warranty extension. Keep device documentation and asset details available during support calls to speed the remote diagnosis and onsite service scheduling.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Compatible operating systems | ThinkPad X1 Carbon/Yoga |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Add-On Lenovo 5 Year 5WS0E97383 cost, and is it available for purchase?

The price is 357.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 350 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Tuesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can On-site Support Add-On Lenovo 5 Year 5WS0E97383 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Add-On Lenovo 5 Year 5WS0E97383?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/34852/51190626_large.webp