# On-site Support Lenovo 3 Year Add-On 5WS0E97384

**URL:** https://aio.lv/en/product--lenovo-5ws0e97384--194085
**Data updated:** 2025-12-28 21:09 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0E97384
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 324.49 €
**Prices and availability valid until:** 2026-07-30 23:59
**Price without VAT (21%):** 268.17 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0e97384--194085

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Friday | free |
| Pickup points | 08.07.2026 | 1.89 EUR |
| Courier delivery to door | 08.07.2026 | 4.99 EUR |

## Summary description

Lenovo 3 Year Onsite Support (Add-On) provides comprehensive on-site assistance for your Lenovo devices. This service ensures that a technician will be dispatched to your location for repairs and maintenance, minimizing downtime and enhancing productivity. With a duration of three years, this add-on support is ideal for businesses that rely on their Lenovo equipment for daily operations. The service covers hardware issues and offers peace of mind with prompt response times.

## Long description

On-site Support Lenovo 3 Year Add-On (MPN: 5WS0E97384) is an add-on warranty service that extends on-site repair coverage for three years. This product is an extension and not the base warranty; it must match the length of the existing warranty or be purchased together with a warranty extension if the current warranty term is shorter. The service sends Lenovo-trained technicians to your location using Lenovo-qualified parts to diagnose and repair covered hardware faults, helping to reduce equipment downtime and support costs.
Advantages
This 3 Year On-site add-on reduces unplanned maintenance expenses by providing on-location repairs, shortens downtime compared with depot-only service, and enables predictable budgeting for support costs. Lenovo technicians perform an initial remote diagnostic and, if needed, an on-site visit to repair or replace failing components using qualified parts. The service delivers higher first-time fix rates and faster access to technical help while freeing internal IT resources for critical tasks.
Suitable for
 Businesses that require minimized downtime for Lenovo desktops and workstations
 IT departments seeking predictable support costs and easier budgeting
 Users who prefer on-site hardware diagnostics and repairs rather than depot service
Key specifications
 Type: On-site add-on service
 Duration: 3 year(s)
 On-site support: Yes
 MPN: 5WS0E97384
 Coverage: Hardware repair and replacement using Lenovo-qualified parts (subject to terms)
How to use
Purchase this add-on so its term matches your base warranty or buy it alongside a warranty extension if needed. When a problem occurs, Lenovo performs an initial remote problem determination with you to identify whether the issue is with the Lenovo machine, other devices, or installed software. If the issue cannot be resolved remotely or via CRU, software/BIOS, or microcode updates, Lenovo schedules an on-site visit at a mutually agreed date and time. Provide a clean, well-lit workspace to allow the technician to disassemble and reassemble the machine if required.
Usage recommendations
Use this On-site Support add-on for systems that are critical to daily operations and where rapid on-location service reduces operational impact. Ensure the add-on term aligns with your base warranty to maintain continuous coverage.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 3 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 3 Year Add-On cost, and is it available for purchase?

The price is 324.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Friday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can On-site Support Lenovo 3 Year Add-On be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 3 Year Add-On?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/194085/51190506_large.webp