# Extended Service Agreement Lenovo ThinkBook 13 14 15 ThinkPad 11e 5th Gen ThinkPad Yoga 11e 4th Gen

**URL:** https://aio.lv/en/product--lenovo-5ws0g59582--1999295
**Data updated:** 2025-12-29 10:31 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0G59582
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 150.99 €
**Prices and availability valid until:** 2026-08-05 23:59
**Price without VAT (21%):** 124.79 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0g59582--1999295

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 13.07.2026 | 1.89 EUR |
| Courier delivery to door | 13.07.2026 | 4.99 EUR |

## Summary description

Lenovo's Extended Service Agreement offers 4 years of on-site support with next business day response for ThinkBook 13, 14, 15 and ThinkPad 11e (5th Gen) and ThinkPad Yoga 11e (4th Gen). This service includes parts and labor, ensuring your devices are maintained efficiently and minimizing downtime. Ideal for businesses that rely on their laptops for productivity, this agreement provides peace of mind with professional support.

## Long description

Extended Service Agreement for Lenovo ThinkBook 13, 14, 15 and ThinkPad 11e (5th Gen) / ThinkPad Yoga 11e (4th Gen) provides on-site support for the duration of the selected warranty term. This add-on service matches the length of your base warranty; if the warranty term is shorter than the add-on period you must purchase a warranty extension to use this service. The agreement covers parts and labor and offers Lenovo-trained technicians and qualified parts for repairs performed at your location.
Advantages
This on-site warranty upgrade reduces downtime by delivering repair or exchange of failing machines at your premises once remote diagnostics confirm a hardware fault that cannot be resolved by customer-replaceable units (CRUs), software, BIOS or microcode updates. The service enables predictable budgeting through fixed-term, fixed-cost coverage and helps minimize unplanned maintenance expenses. Lenovo’s technicians aim for higher first-time fix rates and faster access to support compared with depot-only service.
Suitable for
Businesses using ThinkBook 13, 14, 15 models
Organizations with ThinkPad 11e (5th Gen) or ThinkPad Yoga 11e (4th Gen)
Environments that require next-business-day on-site response
IT departments seeking to reduce downtime and outsource hardware repairs
Key specifications
Service type: Extended Service Agreement / On-site service
Supported models: ThinkBook 13, 14, 15; ThinkPad 11e (5th Gen); ThinkPad Yoga 11e (4th Gen)
Coverage length: 4 year(s) (matches base warranty; requires warranty to be extended if shorter)
On-site support: Yes (next business day response)
Includes: Parts and labor; Lenovo-trained technicians; Lenovo Qualified parts
How to use
Purchase the Extended Service Agreement matching the desired coverage length and ensure your base warranty term is the same or extended to match. When an issue occurs Lenovo will perform remote problem determination with your cooperation to identify whether the fault is with the Lenovo device, other devices or installed software. If remote diagnostics determine a hardware failure that cannot be resolved remotely, Lenovo will schedule an on-site visit at a mutually agreed date and time. Provide a clean, well-lit working area suitable for disassembly and reassembly of the device. The technician will repair or exchange the failing machine on site and verify functionality.
Usage recommendations
For continuous protection, align the add-on service period with the device’s base warranty at purchase. Keep device serial numbers and purchase documentation accessible to speed the remote problem determination and on-site response.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Onsite Support |
| Number of years | 4 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the Extended Service Agreement Lenovo ThinkBook 13 14 15 ThinkPad 11e 5th Gen cost, and is it available for purchase?

The price is 150.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Extended Service Agreement Lenovo ThinkBook 13 14 15 ThinkPad 11e 5th Gen be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Extended Service Agreement Lenovo ThinkBook 13 14 15 ThinkPad 11e 5th Gen?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/1999295/15895685_large.webp