# On-site Service Agreement Lenovo ThinkBook 13 14 15 ThinkPad 11e 5th Gen ThinkPad Yoga 11e 4th Gen

**URL:** https://aio.lv/en/product--lenovo-5ws0g59610--475984
**Data updated:** 2025-12-28 21:21 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0G59610
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 49.99 €
**Prices and availability valid until:** 2026-08-13 23:59
**Price without VAT (21%):** 41.31 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0g59610--475984

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Thursday | free |
| Pickup points | 21.07.2026 | 1.89 EUR |
| Courier delivery to door | 21.07.2026 | 4.99 EUR |

## Summary description

Lenovo On-site Extended Service Agreement provides comprehensive coverage for parts and labor for 3 years. With a Next Business Day (NBD) response time, this service ensures minimal downtime for your ThinkBook 13, 14, 15, and ThinkPad models including 11e (5th Gen) and Yoga 11e (4th Gen). Enjoy peace of mind knowing that expert support is just a call away, keeping your devices running smoothly.

## Long description

This is an add on service, and not the actual warranty. This On-site Service Agreement for Lenovo ThinkBook 13/14/15 and ThinkPad 11e (5th Gen) / Yoga 11e (4th Gen) provides on-site repair and support that matches the chosen warranty term. If the existing warranty is shorter than the duration of this add-on service, a warranty extension must be purchased to match the service length. The service covers parts and labor and is delivered by Lenovo-trained technicians using Lenovo-qualified parts to ensure consistent service quality.
Advantages
On-site service reduces downtime by providing technician visits to your location when remote diagnosis determines the Lenovo device is failing and cannot be resolved via customer-replaceable units (CRUs) or software updates. The agreement supports predictable budgeting through fixed-term, fixed-cost coverage and reduces unplanned maintenance expenses compared with out-of-warranty repairs. Lenovo’s trained technicians and use of qualified parts increase first-time fix rates and shorten time to repair compared with depot-only service.
Suitable for
Businesses using Lenovo ThinkBook 13, 14, 15 models
Organisations with ThinkPad 11e (5th Gen) and ThinkPad Yoga 11e (4th Gen)
Environments requiring Next Business Day on-site response and reduced downtime
Teams that need predictable, fixed-cost maintenance for up to three years
Key specifications
Service type: On-site (on-site support delivered at customer location)
Compatible models: ThinkBook 13/14/15; ThinkPad 11e (5th Gen); ThinkPad Yoga 11e (4th Gen)
Duration options: Matches warranty term; product data example: 3 year(s)
Response time: Next Business Day (NBD) on-site response
Coverage: Parts and labor; Lenovo-qualified parts; service by Lenovo-trained technicians
How to use
When a problem occurs, Lenovo performs an initial remote problem determination with the customer to identify whether the fault lies with the Lenovo device, other connected devices, or installed software. If the issue is identified as a failing Lenovo machine that cannot be fixed via CRU or software/BIOS/microcode updates, a service technician will be scheduled to visit your location at a mutually agreed date and time. Provide a suitable, clean, well-lit workspace to allow disassembly and reassembly of the device. The technician will repair or exchange the failing machine on site and verify functionality before completing the service.
Usage recommendations
Ensure the on-site service period matches your base warranty; if not, purchase a warranty extension. Keep device serial numbers and purchase documentation available when contacting Lenovo support to speed up remote diagnosis and scheduling. Maintain a clean, accessible workspace and back up important data before service visits.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 3 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the On-site Service Agreement Lenovo ThinkBook 13 14 15 ThinkPad 11e 5th Gen cost, and is it available for purchase?

The price is 49.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Thursday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Service Agreement Lenovo ThinkBook 13 14 15 ThinkPad 11e 5th Gen?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

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