# Onsite Support Add-On Lenovo 4 Year 5WS0K27104

**URL:** https://aio.lv/en/product--lenovo-5ws0k27104--2009552
**Data updated:** 2025-12-29 10:33 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0K27104
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 103.49 €
**Prices and availability valid until:** 2026-07-21 23:59
**Price without VAT (21%):** 85.53 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0k27104--2009552

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 29.06.2026 | free |
| Pickup points | 02.07.2026 | 1.89 EUR |
| Courier delivery to door | 02.07.2026 | 4.99 EUR |

## Summary description

Lenovo 4 Year Onsite Support (Add-On) provides comprehensive support for your Lenovo devices. This service ensures that a technician will come to your location to resolve hardware issues, minimizing downtime and maintaining productivity. With a duration of 4 years, this add-on is ideal for businesses that rely on their Lenovo equipment for daily operations.

## Long description

Onsite Support Add-On Lenovo 4 Year (MPN 5WS0K27104) is an add-on warranty service that extends onsite repair coverage for Lenovo devices for four years. This service must match the length of the base warranty; if the base warranty is shorter than the add-on term, a warranty extension must be purchased. The add-on provides technician visits to your location to diagnose and repair hardware issues using Lenovo-trained technicians and Lenovo-qualified parts.
Advantages
This onsite warranty upgrade minimizes unplanned maintenance costs by reducing out-of-warranty repair expenses and shortens device downtime by providing fast, local repairs. Lenovo technicians perform an initial remote diagnosis to determine whether the fault lies with the Lenovo device, other hardware, or software, and will either repair or exchange the failing unit at your site. The service supports predictable budgeting through fixed-term, fixed-cost options and preserves IT resources by shifting routine hardware support to Lenovo.
Suitable for
Businesses that require continuous availability of Lenovo PCs and workstations
IT departments seeking to reduce on-site troubleshooting time and costs
Organizations that prefer onsite repairs instead of depot repair turnaround
Key specifications
Product name: Onsite Support Add-On Lenovo 4 Year
Manufacturer part number (MPN): 5WS0K27104
Duration: 4 year(s)
On-site support: Yes (technician visit to customer location)
Coverage: Hardware repair or exchange on-site; initial remote problem determination
How to use
Purchase this add-on to match the length of your base warranty or together with a warranty extension if needed. When a problem occurs, Lenovo performs an initial remote problem determination with your assistance to identify the root cause. If the device is confirmed faulty and cannot be resolved via customer-replaceable unit (CRU) or software/BIOS update, Lenovo schedules an onsite technician visit at a mutually agreed date and time. Provide a clean, well-lit workspace to allow disassembly and reassembly of the device.
Usage recommendations
Ensure the add-on term matches or is shorter than the base warranty term, or buy a warranty extension first. Keep device serial numbers and purchase documentation available to speed up case handling, and maintain a suitable workspace for the technician to perform repairs efficiently.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Onsite Support |
| Number of years | 4 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the Onsite Support Add-On Lenovo 4 Year 5WS0K27104 cost, and is it available for purchase?

The price is 103.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 29.06.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Onsite Support Add-On Lenovo 4 Year 5WS0K27104 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Onsite Support Add-On Lenovo 4 Year 5WS0K27104?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/2009552/52141146_large.webp