# Onsite Support Add-On Lenovo 5 Year 5WS0K27117

**URL:** https://aio.lv/en/product--lenovo-5ws0k27117--2009558
**Data updated:** 2025-12-29 10:33 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0K27117
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 220.99 €
**Prices and availability valid until:** 2026-07-22 23:59
**Price without VAT (21%):** 182.64 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0k27117--2009558

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 29.06.2026 | free |
| Pickup points | 02.07.2026 | 1.89 EUR |
| Courier delivery to door | 02.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Onsite Support Add-On provides comprehensive technical assistance for your devices. This service ensures that a technician will come to your location to resolve issues, minimizing downtime. With a duration of 5 years, it covers hardware repairs and replacements, offering peace of mind and reliable support for your Lenovo products.

## Long description

Onsite Support Add-On Lenovo 5 Year (MPN: 5WS0K27117) is an add-on service that extends onsite repair coverage for Lenovo devices. This add-on must match the length of your base warranty; if your current warranty is shorter than the add-on term, you must purchase a warranty extension for the same length. The service provides Lenovo-trained technicians, Lenovo-qualified parts, and onsite repairs to reduce downtime and keep your equipment operational.
Advantages
This onsite support add-on reduces unplanned maintenance costs and shortens downtime by providing fast, location-based repairs instead of depot-based shipping. Lenovo technicians perform remote diagnosis first, then attend onsite when required, enabling higher first-time fix rates and quicker restoration of functionality. The fixed-term, fixed-cost structure allows predictable budgeting for equipment support over a five-year period.
Suitable for
Businesses that require rapid hardware repair and minimal downtime
IT departments seeking predictable support costs and reduced workload
Locations where depot repair turnaround (shipping/drop-off) would cause unacceptable system absence
Lenovo Think-branded desktops and laptops covered by a compatible base warranty
Key specifications
Product name: Onsite Support Add-On Lenovo 5 Year
Manufacturer part number (MPN): 5WS0K27117
Coverage length: 5 year(s)
On-site support: Yes (onsite technician visits after remote diagnosis)
Service scope: Hardware repair or exchange using Lenovo-qualified parts; remote problem determination; onsite repair when necessary
How to use
Purchase this add-on to match the length of your Lenovo device’s base warranty or buy a warranty extension if the base warranty is shorter than five years. When an issue occurs, Lenovo performs an initial remote problem determination with your assistance. If the problem cannot be resolved remotely or via customer-replaceable unit (CRU), software/BIOS update or microcode update, Lenovo schedules an onsite visit at a mutually agreed date and time. Provide a clean, well-lit working area to allow disassembly and reassembly of the device. The technician will repair or exchange the failing machine onsite and verify functionality.
Usage recommendations
Ensure the add-on term matches your base warranty and keep system serial numbers and purchase documentation available. Maintain a suitable workspace for onsite visits and apply recommended software/BIOS updates promptly to help avoid unnecessary onsite interventions.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Onsite Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the Onsite Support Add-On Lenovo 5 Year 5WS0K27117 cost, and is it available for purchase?

The price is 220.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 29.06.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Onsite Support Add-On Lenovo 5 Year 5WS0K27117 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Onsite Support Add-On Lenovo 5 Year 5WS0K27117?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/2009558/52141145_large.webp