# On-site Support Lenovo 3 Year Onsite Support (Add-On)

**URL:** https://aio.lv/en/product--lenovo-5ws0q81865--476183
**Data updated:** 2025-12-28 21:21 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0Q81865
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 46.99 €
**Prices and availability valid until:** 2026-07-23 23:59
**Price without VAT (21%):** 38.83 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0q81865--476183

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Monday | free |
| Pickup points | 02.07.2026 | 1.89 EUR |
| Courier delivery to door | 02.07.2026 | 4.99 EUR |

## Summary description

Lenovo 3 Year Onsite Support (Add-On) provides reliable on-site service for 3 years with a service time of 9 hours a day, 5 days a week. This add-on ensures that your Lenovo devices receive prompt assistance directly at your location, minimizing downtime and enhancing productivity. Ideal for businesses that require continuous support and quick resolutions to technical issues.

## Long description

Lenovo 3 Year Onsite Support (Add-On) is an extension service that provides on-site repair and technical assistance for Lenovo devices for a three-year period. This is an add-on to the product warranty and must match the warranty length; if the base warranty is shorter than the add-on, a warranty extension must be purchased to align terms. The service offers convenient, fast repairs at your location performed by Lenovo-trained technicians using Lenovo qualified parts to help maintain device uptime and allow IT staff to focus on critical tasks.
Advantages
The add-on minimizes unplanned maintenance costs by reducing expensive out-of-warranty repairs, enables predictable budgeting for equipment protection, shortens downtime through on-site intervention, and provides faster access to technical help with higher first-time-fix rates and lower hold and abandon times versus depot-only options. On-site coverage avoids the multi-day absence associated with sending equipment to an approved service center and preserves internal IT resources by delivering Lenovo support directly at the customer site.
Suitable for
Businesses that require fast, on-location repair and support for Lenovo devices
IT departments that need predictable service costs and reduced downtime
Environments where minimizing hardware unavailability is important
Customers who prefer repairs performed with Lenovo-qualified parts and technicians
Key specifications
Product name: On-site Support Lenovo 3 Year Onsite Support (Add-On)
Type: On-site
Duration: 3 year(s)
On-site support: Yes
Brand: Lenovo
Manufacturer part number (MPN): 5WS0Q81865
Service hours: 9 hours/day, 5 days/week (as stated in product summary)
How to use
Purchase this add-on along with or after the base warranty, ensuring the add-on term matches or is supported by a warranty extension. When an issue occurs, Lenovo performs initial problem determination remotely with a repair representative to identify whether the fault lies with the Lenovo device, other equipment, or software. If the device is found to be failing and cannot be resolved with customer-replaceable units (CRUs) or software/BIOS updates, Lenovo will schedule an on-site technician visit at a mutually agreed date and time to repair or exchange the unit and verify functionality. Provide a suitable, clean, and well-lit working area to allow disassembly and reassembly of the device.
Usage recommendations
Ensure the warranty term and this add-on duration match before purchase; keep device serial numbers and purchase documentation available to expedite service. Maintain a clear, powered workspace for the technician and apply any provided BIOS or software updates when advised during remote diagnosis to reduce the need for on-site intervention.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 3 year(s) |
| On-site support | Yes |
| License quantity | 1 |
| Service included | Parts |
| Service time (hours x days) | 9x5 |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 3 Year Onsite Support (Add-On) cost, and is it available for purchase?

The price is 46.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 350 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Monday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 3 Year Onsite Support (Add-On)?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/476183/15714474_large.webp