# Onsite Support Add-On Lenovo 2 Year 5WS0Q97825

**URL:** https://aio.lv/en/product--lenovo-5ws0q97825--2009577
**Data updated:** 2025-12-29 10:33 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0Q97825
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 30.49 €
**Prices and availability valid until:** 2026-07-24 23:59
**Price without VAT (21%):** 25.20 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0q97825--2009577

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Monday | free |
| Pickup points | 02.07.2026 | 1.89 EUR |
| Courier delivery to door | 02.07.2026 | 4.99 EUR |

## Summary description

Lenovo 2 Year Onsite Support (Add-On) provides extended service coverage for your Lenovo devices. This plan includes two years of professional onsite support, ensuring quick response times and expert assistance directly at your location. Ideal for businesses and individuals who require minimal downtime and immediate help with hardware issues. With Lenovo's reliable service, you can maintain productivity and peace of mind.

## Long description

Onsite Support Add-On Lenovo 2 Year (MPN 5WS0Q97825) is an add-on service that extends onsite repair coverage for Lenovo devices. This add-on must match the length of the base warranty; if the existing warranty term is shorter than this add-on, a warranty extension must be purchased to align coverage periods. The service provides professional onsite visits by Lenovo-trained technicians using Lenovo qualified parts to diagnose, repair or exchange failing machines and verify functionality at your location.
Advantages
This onsite add-on reduces unplanned maintenance expenses by avoiding higher out-of-warranty repair costs, enables accurate budgeting for equipment expenses at purchase, shortens downtime and increases hardware availability through direct onsite support, and saves internal IT time by delivering Lenovo technical resources. The service typically achieves higher first-time fix rates and lower hold and abandon rates compared with standard options, and eliminates the extended downtime associated with depot-only repairs.
Suitable for
 Businesses that require minimized downtime for desktops or workstations
 Environments where quick onsite hardware repair is preferred over depot service
 IT teams seeking to offload hardware troubleshooting and repair to Lenovo technicians
 Deployments needing a 2-year onsite support add-on matched to the base warranty
Key specifications
 Product: Onsite Support Add-On Lenovo 2 Year
 Manufacturer part number (MPN): 5WS0Q97825
 Coverage length: 2 year(s) (must match base warranty length)
 On-site support: Yes — Lenovo-trained technicians with Lenovo qualified parts
 Service type: Onsite repair or exchange at customer's location after remote problem determination
How to use
Purchase this add-on together with or after the base warranty, ensuring the add-on duration matches the warranty term. When an issue occurs, Lenovo will perform remote problem determination with your representative to identify whether the fault is with the Lenovo machine or other components or software. If the machine is determined to be failing and cannot be resolved by a customer-replaceable unit (CRU) or software/BIOS update, Lenovo will schedule an onsite visit at a mutually agreed date and time to repair or exchange the unit and verify functionality. Provide a clean, well-lit working area to allow safe disassembly and reassembly of the device.
Usage recommendations
To ensure continuous coverage, confirm the add-on duration matches the base warranty period before purchase. Keep system serial numbers and purchase proof available for faster handling, and prepare a suitable workspace for the technician to minimize onsite service time.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Onsite Support |
| Number of years | 2 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the Onsite Support Add-On Lenovo 2 Year 5WS0Q97825 cost, and is it available for purchase?

The price is 30.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 350 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Monday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Onsite Support Add-On Lenovo 2 Year 5WS0Q97825?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/2009577/15895803_large.webp