# On-site Support Lenovo 4 Year Add-On 4WS0R11498

**URL:** https://aio.lv/en/product--lenovo-5ws0r11498--2095346
**Data updated:** 2025-12-29 10:36 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0R11498
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 89.49 €
**Prices and availability valid until:** 2026-08-12 23:59
**Price without VAT (21%):** 73.96 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0r11498--2095346

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 20.07.2026 | 1.89 EUR |
| Courier delivery to door | 20.07.2026 | 4.99 EUR |

## Summary description

Lenovo 4 Year Onsite Support provides comprehensive on-site assistance for your devices. This add-on service ensures that qualified technicians are available to resolve hardware issues directly at your location, minimizing downtime and enhancing productivity. With a duration of 4 years, this support plan covers a wide range of Lenovo products, ensuring peace of mind and reliable service when you need it most.

## Long description

On-site Support Lenovo 4 Year Add-On 4WS0R11498 is an add-on warranty service that provides on-site repair and technical assistance for eligible Lenovo devices. This product is an extension to an existing warranty and must match the length of the base warranty; if the base warranty is shorter than this add-on, a warranty extension must be purchased to align terms. The service gives access to Lenovo-trained technicians who use Lenovo-qualified parts to diagnose, repair or exchange failing machines at your location, helping to reduce downtime and simplify IT support.
Advantages
This on-site add-on reduces unplanned maintenance costs by avoiding higher out-of-warranty repair fees. It enables accurate budgeting for equipment expenses at purchase and shortens downtime through faster, location-based repairs. Lenovo technicians provide high first-time-fix rates and faster access to technical help, while on-site servicing preserves IT resources by resolving issues without shipping equipment to service centers.
Suitable for
Businesses and offices that need fast hardware repairs without shipping devices
IT departments seeking predictable support costs and reduced downtime
Environments where continuity of operations and quick on-site fixes are important
Key specifications
Service type: On-site support (add-on)
Duration: 4 year(s)
Requires matching warranty length or a warranty extension
Technicians: Lenovo-trained using Lenovo-qualified parts
How to use
Purchase this add-on together with or after the base Lenovo warranty, ensuring the warranty term matches the 4-year add-on. When a problem occurs, Lenovo will perform initial problem determination remotely with your cooperation. If the issue is confirmed to be with the Lenovo device and cannot be resolved remotely or via customer-replaceable unit (CRU) or software/BIOS updates, a Lenovo service technician will be scheduled to visit your location at a mutually agreed date and time to repair or exchange the failing machine and verify functionality. Provide a suitable working area that is clean and well lit to allow disassembly and reassembly as needed.
Usage recommendations
Ensure the base warranty term is extended if necessary before purchasing this 4-year add-on. Keep device serial numbers and purchase documentation available for faster remote diagnosis, and maintain a clear, accessible workspace for on-site technicians to reduce service time.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 4 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 4 Year Add-On cost, and is it available for purchase?

The price is 89.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 350 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can On-site Support Lenovo 4 Year Add-On be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 4 Year Add-On?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/2095346/15904414_large.webp