# Support Service Lenovo 3 Year Premier Support With Onsite 5WS0T36111

**URL:** https://aio.lv/en/product--lenovo-5ws0t36111--2009582
**Data updated:** 2025-12-29 10:33 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0T36111
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 158.49 €
**Prices and availability valid until:** 2026-07-26 23:59
**Price without VAT (21%):** 130.98 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0t36111--2009582

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Tuesday | free |
| Pickup points | 03.07.2026 | 1.89 EUR |
| Courier delivery to door | 03.07.2026 | 4.99 EUR |

## Summary description

Lenovo 3 Year Premier Support With Onsite provides comprehensive technical support and services directly at your location. Enjoy priority access to Lenovo's expert technicians, ensuring quick resolution of issues. This service includes hardware support, software assistance, and next-business-day onsite service, enhancing your productivity and minimizing downtime. Ideal for businesses that require reliable IT support.

## Long description

Lenovo Premier Support is a three-year on-site service that provides direct access to Lenovo’s advanced technical team for hardware and software issues. This service offers dedicated case and escalation management, prioritized parts, next-business-day onsite labor, and support for both device hardware and OEM software. A Technical Account Manager (TAM) is available for proactive relationship and escalation handling, and the service includes 24x7 access to the Premier Support Center for rapid assistance.
Advantages
Premier Support connects you to experienced, advanced-level technicians who focus on first-time resolution and end-to-end case management. The service reduces downtime through prioritized parts and next-business-day onsite repairs, provides a single point of contact for consistent case handling, and frees internal IT teams from routine tasks so they can concentrate on strategic projects.
Suitable for
Businesses requiring on-site hardware and software support
Organizations needing fast resolution and minimized downtime
IT teams seeking to offload routine troubleshooting and escalate complex cases
Companies that prefer a single point of contact and proactive account management
Key specifications
Service type: On-site Premier Support
Duration: 3 year(s)
On-site support: Yes, next-business-day onsite labor
Support coverage: Hardware and OEM software support
Access: 24 x 7 x 365 Premier Support Center and dedicated phone number
Account management: Technical Account Manager (TAM) with quarterly reporting
How to use
Contact the dedicated Premier Support phone number or your assigned Technical Account Manager to open a case. Provide device details and a description of the issue; the Premier team will manage the case end to end, including escalation and parts prioritization. For warrantied monitor replacements or advanced exchanges, the service prioritizes your claim and arranges next-business-day delivery when applicable.
Usage recommendations
Keep device serial numbers, warranty information, and a clear description of symptoms handy when contacting support to accelerate diagnosis and resolution. Use the TAM for proactive planning and quarterly reviews to align support with business needs.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Premium Support |
| Number of years | 3 year(s) |
| On-site support | Yes |
| License quantity | 1 |
| Service included | Parts |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the Support Service Lenovo 3 Year Premier Support With Onsite cost, and is it available for purchase?

The price is 158.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Tuesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Support Service Lenovo 3 Year Premier Support With Onsite be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/2009582/7924211_large.webp