# Support Service Lenovo 3 Year Premier Support With Onsite 5WS0T36152

**URL:** https://aio.lv/en/product--lenovo-5ws0t36152--1958861
**Data updated:** 2025-09-04 15:17 (EEST)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0T36152
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 194.99 €
**Prices and availability valid until:** 2026-07-23 23:59
**Price without VAT (21%):** 161.15 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0t36152--1958861

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Monday | free |
| Pickup points | 02.07.2026 | 1.89 EUR |
| Courier delivery to door | 02.07.2026 | 4.99 EUR |

## Summary description

Lenovo 3 Year Premier Support provides comprehensive IT support with onsite service. Enjoy priority access to expert technicians, faster response times, and hassle-free hardware repairs. This service ensures minimal downtime for your devices, allowing your business to operate smoothly. Ideal for organizations seeking reliable and efficient support solutions.

## Long description

Lenovo Premier Support (3-year, on-site) gives direct access to advanced-level Lenovo technicians for comprehensive hardware and OEM software support and case management. The service provides a dedicated phone line with 24x7x365 availability, a single point of contact for end-to-end escalation, and next-business-day onsite labor and prioritized parts to reduce downtime. Technical Account Managers (TAMs) offer proactive relationship and escalation management with personalized recommendations and quarterly reporting. Premier Support also covers Lenovo ThinkVision monitors with priority replacement through Advanced Exchange when a warrantied unit must be swapped.
Advantages
Premier Support delivers faster, first-time resolution from experienced technicians measured on first-contact fixes, eliminating scripted troubleshooting. The service reduces complexity for IT teams by offloading routine support tasks and shifting advanced problem solving to experts, allowing internal staff to focus on innovation and revenue-generating work. Customers receive VIP treatment including no phone-tree navigation, consistent case ownership, and prioritized parts and repairs.
Suitable for
Businesses requiring 24x7 advanced technical support and on-site service
IT teams seeking to reduce operational load and increase focus on strategic projects
Organizations that need prioritized parts and next-business-day onsite repairs
Enterprises using Lenovo systems and ThinkVision monitors needing single-point escalation management
Key specifications
Service type: Premier Support (On-site)
Duration: 3 year(s)
Coverage: Hardware and OEM software support
Availability: 24 x 7 x 365 support center with dedicated phone access
On-site response: Next-business-day onsite labor (where applicable)
Parts: Prioritized parts access and advanced exchange for warrantied monitors
Account support: Technical Account Manager for proactive relationship and escalation management
How to use
Contact the dedicated Premier Support phone number provided with your service contract to open a case. The assigned technician or Technical Account Manager will manage the case end to end, perform remote troubleshooting, and, if required, dispatch next-business-day on-site labor and prioritized replacement parts. For ThinkVision monitors, request support through the same Premier channel to receive configuration guidance, display and multi-monitor troubleshooting, driver and software assistance, and, when necessary, Advanced Exchange replacement.
Usage recommendations
Keep service contract details and your service agreement number available when contacting support. Use Premier Support for time-sensitive incidents and recurring or complex issues that distract internal IT from strategic tasks. Leverage Technical Account Manager reports to plan maintenance windows and prioritize asset refreshes.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Premium Support |
| Number of years | 3 year(s) |
| On-site support | Yes |
| Compatibility | ThinkPad A285, A485, L380, L380 Yoga, L390, L390 Yoga, L580, T480, T49X, T580, T590, X39X |
| License quantity | 1 |
| Service included | Parts |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the Support Service Lenovo 3 Year Premier Support cost, and is it available for purchase?

The price is 194.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 350 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Monday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Support Service Lenovo 3 Year Premier Support be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/1958861/8028088_large.webp