# Support Service Lenovo 3 Year Premier Support With Onsite 5WS0T36154

**URL:** https://aio.lv/en/product--lenovo-5ws0t36154--1978980
**Data updated:** 2025-12-29 10:31 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0T36154
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 307.49 €
**Prices and availability valid until:** 2026-07-22 23:59
**Price without VAT (21%):** 254.12 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0t36154--1978980

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 29.06.2026 | free |
| Pickup points | 02.07.2026 | 1.89 EUR |
| Courier delivery to door | 02.07.2026 | 4.99 EUR |

## Summary description

Lenovo 3 Year Premier Support With Onsite provides comprehensive technical support, including 24/7 access to expert technicians, priority service, and onsite repairs. This service ensures minimal downtime for your devices, allowing for quick resolutions to any issues. Ideal for businesses that rely on their technology, it offers peace of mind with reliable support tailored to your needs.

## Long description

Lenovo Premier Support is a 3-year on-site technical support service that provides direct access to advanced-level Lenovo technicians for hardware and OEM software assistance. The service offers end-to-end case management, faster first-time resolution, and a dedicated Premier Support Center available 24 x 7 x 365 with a single point of contact for escalation and case tracking. Technical Account Managers (TAMs) are included to provide proactive relationship management, personalized recommendations, and quarterly reporting. For eligible devices such as Lenovo ThinkVision monitors, Premier Support adds prioritized replacement and advanced exchange for covered warranty claims.
Advantages
Premier Support delivers expert troubleshooting from experienced technicians who focus on first-time fixes and complex problem solving rather than scripted responses. Customers receive a dedicated phone number with no phone-tree navigation, next-business-day onsite labor and prioritized parts, consistent case ownership via TAMs, and 24/7 access to advanced technical resources. The service reduces internal operational burden by offloading routine support tasks to Lenovo’s specialists so in-house teams can concentrate on innovation and revenue-generating activities.
Suitable for
Small and medium businesses needing prioritized on-site hardware and software support
IT departments seeking reduced downtime and single-point escalation management
Organizations using Lenovo devices and ThinkVision monitors requiring fast replacement and advanced troubleshooting
Key specifications
Service type: On-site support
Duration: 3 year(s)
Access: 24 x 7 x 365 Premier Support Center
Support scope: Hardware and OEM software support, case & escalation management
Included roles: Technical Account Manager (TAM) for proactive management
Service features: Next-business-day onsite labor (where applicable) and prioritized parts; advanced exchange for eligible monitors
Manufacturer part number (MPN): 5WS0T36154
How to use
Contact the dedicated Premier Support phone number provided with your service to open a case; you will be routed directly to an advanced-level technician without navigating a phone tree. The assigned TAM will act as a single point of contact for end-to-end case management and escalation. For hardware issues, Lenovo will triage the problem remotely and dispatch next-business-day onsite labor or arrange advanced exchange for warrantied monitor replacements where applicable. Keep purchase and warranty information available to expedite service.
Usage recommendations
Maintain an inventory of covered Lenovo devices and serial numbers, register assets where required, and provide detailed incident information when contacting Premier Support to ensure fast, accurate resolution and to make the most of your 3-year on-site coverage.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Premium Support |
| Number of years | 3 year(s) |
| On-site support | Yes |
| License quantity | 1 |
| Service included | Parts |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the Support Service Lenovo 3 Year Premier Support With Onsite cost, and is it available for purchase?

The price is 307.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 200 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 29.06.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Support Service Lenovo 3 Year Premier Support With Onsite be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/1978980/7985471_large.webp