# Lenovo 4 Year Premier Support With Onsite 5WS0T36168

**URL:** https://aio.lv/en/product--lenovo-5ws0t36168--2009633
**Data updated:** 2025-12-29 15:32 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0T36168
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 162.99 €
**Prices and availability valid until:** 2026-08-10 23:59
**Price without VAT (21%):** 134.70 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0t36168--2009633

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 20.07.2026 | 1.89 EUR |
| Courier delivery to door | 20.07.2026 | 4.99 EUR |

## Summary description

Lenovo 4 Year Premier Support with Onsite service provides comprehensive assistance for your Lenovo products. It includes priority access to technical support and onsite service for hardware issues, ensuring minimal downtime. This service is ideal for businesses that require reliable support for their IT infrastructure.

## Long description

Lenovo 4 Year Premier Support with Onsite (MPN 5WS0T36168) provides priority access to advanced Lenovo technicians for comprehensive hardware and OEM software support. This four-year service combines 24x7 advanced technical troubleshooting, a dedicated support line with single-point case and escalation management, and next-business-day onsite labor and prioritized parts to minimise downtime for business-critical Lenovo systems.
Advantages
Premier Support offers advanced-level technicians who focus on first-time resolution, end-to-end case management, and direct access without phone-tree menus. Customers receive a named technical account manager (TAM) for proactive relationship and escalation handling, quarterly reporting, and prioritized repair and parts dispatch. The service offloads routine support tasks so internal IT teams can concentrate on strategic and revenue-generating work.
Suitable for
Businesses that require priority hardware and OEM software support
Organisations that need guaranteed next-business-day onsite service
IT teams seeking a single point of contact for escalations and case management
Companies that want reduced downtime through prioritized parts and advanced troubleshooting
Key specifications
Service duration: 4 year(s)
On-site support: Yes (next-business-day onsite labor)
Product family: Lenovo Premier Support
Support coverage: Hardware and OEM software
Dedicated support: 24x7 Premier Support Centre and single point of contact
Account management: Technical Account Manager (TAM) with quarterly reporting
How to use
Activate the service using the product MPN (5WS0T36168) through your Lenovo sales representative or authorised reseller. When an issue occurs, contact the dedicated Premier Support phone line to open a case; your TAM will act as the single point of contact for escalation and case tracking. For hardware faults covered by warranty, Lenovo will prioritise parts and deliver next-business-day onsite repair where applicable, or provide Advanced Exchange replacement for warrantied monitors.
Usage recommendations
Keep your support contract details and system asset information accessible for faster case creation. Use the TAM relationship to schedule proactive reviews and quarterly reports, and route routine tickets to Lenovo Premier Support to let internal IT focus on higher-value projects.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Premium Support |
| Number of years | 4 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the Lenovo 4 Year Premier Support 5WS0T36168 cost, and is it available for purchase?

The price is 162.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Lenovo 4 Year Premier Support 5WS0T36168 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/2009633/51365600_large.webp