# Support Service Lenovo 4 Year Premier Support With Onsite 5WS0T36184

**URL:** https://aio.lv/en/product--lenovo-5ws0t36184--2009647
**Data updated:** 2025-12-29 15:32 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0T36184
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 180.99 €
**Prices and availability valid until:** 2026-07-28 23:59
**Price without VAT (21%):** 149.58 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0t36184--2009647

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 06.07.2026 | 1.89 EUR |
| Courier delivery to door | 06.07.2026 | 4.99 EUR |

## Summary description

Lenovo 4 Year Premier Support With Onsite provides comprehensive IT support, ensuring quick response times and expert assistance. Enjoy benefits like on-site service, priority access to technicians, and 24/7 support, enhancing your productivity and minimizing downtime.

## Long description

Lenovo Premier Support (4 Year Premier Support With Onsite, MPN 5WS0T36184) delivers advanced, end-to-end technical assistance for Lenovo hardware and OEM software. The service includes a dedicated Premier Support Center with 24x7x365 availability, a single point of contact for case and escalation management, prioritized parts and next-business-day onsite labor, and access to Technical Account Managers (TAMs) for proactive relationship and reporting. This offering is designed to reduce downtime, speed resolution of complex issues, and free internal IT staff to focus on higher-value projects.
Advantages
Premier Support provides access to advanced-level technicians who emphasize first-time resolution and offer direct, scripted-free troubleshooting. Customers receive a dedicated phone number without a phone tree, end-to-end case management, quarterly reporting through TAMs, and prioritized handling for parts and warranty replacements. The service combines 24/7 technical support with next-business-day onsite repairs to minimize operational disruption.
Suitable for
Businesses seeking 24/7 advanced technical support for Lenovo systems and OEM software
Organizations that require on-site repairs and prioritized parts replacement
IT teams that want to offload routine support tasks and focus on innovation
Enterprises using Lenovo ThinkVision monitors that need single-contact monitor support
Key specifications
Product name: Support Service Lenovo 4 Year Premier Support With Onsite (MPN 5WS0T36184)
Duration: 4 year(s)
On-site support: Yes — next-business-day onsite labor
Support availability: 24 x 7 x 365 via dedicated Premier Support Center
TAM: Technical Account Manager for proactive escalation and quarterly reporting
Scope: Hardware and OEM software support, prioritized parts and Advanced Exchange for warrantied monitors
How to use
Purchase the Lenovo Premier Support service matching your system (MPN 5WS0T36184) and register the service to link it to your devices. Use the dedicated phone number to contact the Premier Support Center for incidents, escalating cases through your assigned TAM when necessary. For hardware faults, open a support case and a technician will diagnose remotely; if required, onsite labor is scheduled for the next business day and prioritized replacement parts are shipped according to the service terms.
Usage recommendations
Register devices immediately after purchase and document contact and asset information for faster case handling. Use TAM-provided quarterly reports to identify recurring issues and optimize device configuration or lifecycle planning.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Premium Support |
| Number of years | 4 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the Support Service Lenovo 4 Year Premier Support With Onsite cost, and is it available for purchase?

The price is 180.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Support Service Lenovo 4 Year Premier Support With Onsite be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/2009647/7924079_large.webp