# Support Service Lenovo 5 Year Premier Support With Onsite 5WS0T36204

**URL:** https://aio.lv/en/product--lenovo-5ws0t36204--2009667
**Data updated:** 2025-12-29 10:33 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0T36204
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 369.49 €
**Prices and availability valid until:** 2026-07-26 23:59
**Price without VAT (21%):** 305.36 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0t36204--2009667

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Tuesday | free |
| Pickup points | 03.07.2026 | 1.89 EUR |
| Courier delivery to door | 03.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Premier Support With Onsite provides comprehensive technical support and on-site assistance for your Lenovo products. Enjoy priority access to expert technicians, faster resolution times, and peace of mind knowing that your devices are covered for five years. This service ensures minimal downtime and optimal performance for your business operations.

## Long description

Lenovo Premier Support provides direct access to experienced Lenovo technicians for comprehensive hardware and software support. This five-year on-site service (MPN 5WS0T36204) delivers advanced-level troubleshooting, end-to-end case management, and prioritized parts and replacement service to minimize downtime and keep systems operating efficiently.
Advantages
Premier Support gives businesses a single point of contact to manage cases and escalations, a dedicated phone number without a phone tree, and 24x7x365 access to advanced technical experts measured on first-time resolution. The service includes next-business-day onsite labor and prioritized parts, proactive account management via Technical Account Managers (TAMs), and faster handling of monitor-related warranty replacements through Lenovo Advanced Exchange when applicable.
Suitable for
IT departments that need to reduce operational complexity and offload routine support tasks
Businesses seeking faster incident resolution and reduced system downtime
Organizations that require on-site support and prioritized parts for critical equipment
Teams using Lenovo desktops, laptops, or ThinkVision monitors requiring advanced-level assistance
Key specifications
Service type: Premier Support with On-site
Duration: 5 year(s)
On-site support: Yes (next-business-day onsite labor where applicable)
Access: 24 x 7 x 365 advanced technical support
Support scope: Hardware and OEM software support; monitor support and prioritized advanced exchange for warrantied monitors
Account services: Technical Account Manager (TAM) and quarterly reporting
How to use
Contact the dedicated Lenovo Premier Support phone number or your assigned Technical Account Manager to open a case. Provide product details and a description of the issue; Premier Support technicians will perform advanced troubleshooting and manage end-to-end resolution. If on-site service is required, Lenovo schedules next-business-day onsite labor where available and prioritizes parts or replacements as needed.
Usage recommendations
Use Premier Support for business-critical Lenovo systems where minimizing downtime is essential. Maintain up-to-date system and warranty information with your TAM to ensure the fastest possible response and to make full use of proactive reporting and escalation management.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Premium Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the Support Service Lenovo 5 Year Premier Support With Onsite cost, and is it available for purchase?

The price is 369.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Tuesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Support Service Lenovo 5 Year Premier Support With Onsite be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/2009667/7924039_large.webp