# On-site Support Lenovo 5 Year Onsite Support (Add-On) 1 license(s) 5 year(s)

**URL:** https://aio.lv/en/product--lenovo-5ws0v07828--2009742
**Data updated:** 2025-12-29 10:33 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0V07828
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 71.99 €
**Prices and availability valid until:** 2026-08-09 23:59
**Price without VAT (21%):** 59.50 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0v07828--2009742

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Tuesday | free |
| Pickup points | 17.07.2026 | 1.89 EUR |
| Courier delivery to door | 17.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Onsite Support (Add-On) provides comprehensive on-site assistance for your devices. This service includes 1 license for 5 years, ensuring prompt support and repairs at your location. Ideal for businesses that require minimal downtime, this add-on enhances your device's reliability and longevity, allowing you to focus on your work without worrying about technical issues.

## Long description

Lenovo 5 Year Onsite Support (Add-On) is an extended on-site service option sold as an add-on to an existing Lenovo warranty. This service provides one license for on-site repairs and technical assistance for a period of five years and must match the length of the base warranty; if the base warranty is shorter, a warranty extension must be purchased to use this add-on. The service is delivered by Lenovo-trained technicians using Lenovo-qualified parts and is intended to reduce downtime and simplify budgeting for support costs.
Advantages
This on-site add-on reduces unplanned maintenance expenses by addressing faults at the customer location, shortens downtime compared with depot repair by avoiding shipment delays, and improves first‑time fix rates through Lenovo-trained technicians and genuine parts. It enables predictable, fixed-term support costs and frees internal IT resources by providing direct access to Lenovo technical support and agreed appointment windows for on-site intervention.
Suitable for
Businesses and departments that require minimal downtime for Lenovo systems
Organizations that prefer on-site repairs instead of depot service
IT teams that need predictable support costs and fewer resource disruptions
Locations where fast hardware recovery and verified functionality on-site are important
Key specifications
Service type: On-site support (add-on)
License quantity: 1 license
Duration: 5 year(s)
On-site support: Yes; technician visit after remote problem determination
Compatibility: Applicable to eligible Lenovo Think-branded systems per base warranty terms
How to use
Purchase this add-on together with or subsequent to a matching base warranty or warranty extension so that the service duration aligns with the warranty term. When a problem occurs, Lenovo will perform an initial remote problem determination with your representative to identify whether the issue is with the Lenovo machine, other hardware, or installed software. If the issue requires on-site service, Lenovo will schedule an on-site visit at a mutually agreed date and time, perform repair or exchange using qualified parts, and verify functionality. Provide a clean, well-lit working area to allow safe disassembly and reassembly of the device.
Usage recommendations
Ensure the base warranty term matches or is extended to cover the full five years of this add-on. Keep device serial numbers and purchase documentation available when requesting service to speed up remote diagnostics and scheduling.

## Specifications

### Features

| Feature | Value |
|---|---|
| Type | On-site |
| Service type | Onsite Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| License quantity | 1 |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the On-site Support Lenovo 5 Year Onsite Support (Add-On) cost, and is it available for purchase?

The price is 71.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Tuesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can On-site Support Lenovo 5 Year Onsite Support (Add-On) be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for On-site Support Lenovo 5 Year Onsite Support (Add-On)?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/2009742/52051982_large.webp