# Onsite Support Add-On Lenovo 4 Year 5WS0W28635

**URL:** https://aio.lv/en/product--lenovo-5ws0w28635--2117749
**Data updated:** 2025-12-29 10:38 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0W28635
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 189.49 €
**Prices and availability valid until:** 2026-08-10 23:59
**Price without VAT (21%):** 156.60 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0w28635--2117749

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 20.07.2026 | 1.89 EUR |
| Courier delivery to door | 20.07.2026 | 4.99 EUR |

## Summary description

Lenovo 4 Year Onsite Support Add-On provides extended service coverage for your Lenovo devices. This service ensures that a technician will be dispatched to your location for repairs, minimizing downtime and maintaining productivity. With a duration of 4 years, this support plan offers peace of mind and reliable assistance whenever you need it.

## Long description

Onsite Support Add-On Lenovo 4 Year (MPN: 5WS0W28635) is an extension service that provides on-location repair coverage for Lenovo devices for a period of four years. This add-on is sold separately from the base warranty and must match the warranty length; if your existing warranty is shorter than this add-on, a warranty extension must be purchased to use this service. The service is delivered by Lenovo-trained technicians using Lenovo-qualified parts and is designed to reduce downtime by enabling repairs at your premises.
Advantages
This onsite upgrade minimizes unplanned maintenance costs by reducing the need for out-of-warranty repairs and allows predictable budgeting of equipment expenses. It shortens downtime and improves hardware availability by providing fast access to technical help and higher first-time fix rates. Onsite coverage avoids the extended downtime associated with depot repair processes, and it saves internal IT resources by having Lenovo handle diagnostics and repairs at your location.
Suitable for
Businesses that require fast on-location repairs to minimize downtime
IT departments seeking to reduce support workload and outsourcing repairs
Organizations that need predictable budgeting for equipment service costs
Users of Lenovo Think-branded systems requiring extended coverage
Key specifications
Product name: Onsite Support Add-On Lenovo 4 Year
Manufacturer part number (MPN): 5WS0W28635
Coverage duration: 4 year(s)
On-site support: Yes — technician dispatched to customer location
Service provided by: Lenovo-trained technicians using Lenovo-qualified parts
How to use
Purchase this add-on together with or after the base warranty, ensuring the warranty term matches the four-year add-on. When a problem occurs, Lenovo will perform initial problem determination remotely with your assistance to identify whether the issue is with the Lenovo device, other hardware, or software. If the device is confirmed as failing and cannot be resolved via customer-replaceable unit (CRU) or software/BIOS update, Lenovo will schedule an onsite visit at a mutually agreed date and time, perform repair or exchange at your location, and verify functionality. Provide a suitable, clean, and well-lit working area for the technician.
Usage recommendations
Ensure the base warranty term matches this four-year add-on before purchase. Keep device software, BIOS, and microcode up to date to increase the chance of remote resolution and faster service. Prepare a clear workspace and have device serial numbers and purchase information available when contacting Lenovo support.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Onsite Support |
| Number of years | 4 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the Onsite Support Add-On Lenovo 4 Year 5WS0W28635 cost, and is it available for purchase?

The price is 189.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Onsite Support Add-On Lenovo 4 Year 5WS0W28635 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Onsite Support Add-On Lenovo 4 Year 5WS0W28635?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/2117749/15904480_large.webp