# Support Service Lenovo 5 Year Premier Support With Onsite 5WS0W86663

**URL:** https://aio.lv/en/product--lenovo-5ws0w86663--2117794
**Data updated:** 2025-12-29 10:38 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0W86663
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 100.49 €
**Prices and availability valid until:** 2026-08-07 23:59
**Price without VAT (21%):** 83.05 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0w86663--2117794

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Monday | free |
| Pickup points | 16.07.2026 | 1.89 EUR |
| Courier delivery to door | 16.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Premier Support With Onsite provides comprehensive technical support and on-site service for your Lenovo devices. This service ensures quick response times, expert assistance, and the convenience of having a technician come to your location for repairs. Ideal for businesses that rely on their technology, this support plan minimizes downtime and enhances productivity.

## Long description

Lenovo Premier Support is a five-year support plan that provides businesses with direct access to advanced-level Lenovo technicians for comprehensive hardware and OEM software assistance, including onsite service. This offering combines a dedicated support channel, technical account management, and prioritized parts and next-business-day onsite labor to minimize downtime and maintain productivity for your Lenovo devices.
Advantages
Premier Support delivers end-to-end case and escalation management through a single point of contact, 24x7x365 access to advanced technical resources, and faster first-time resolution from technicians measured on fix effectiveness. The service includes a dedicated phone number without phone-tree navigation, prioritized replacement parts, and next-business-day onsite labor to reduce repair time and operational impact.
Suitable for
Small and medium businesses that require fast, reliable support for Lenovo devices
IT teams seeking to offload routine troubleshooting and focus on strategic projects
Organisations that need guaranteed onsite service and prioritized parts access
Users of Lenovo ThinkVision monitors requiring advanced-level display and interoperability support
Key specifications
Product: Support Service Lenovo 5 Year Premier Support With Onsite (MPN: 5WS0W86663)
Duration: 5 year(s)
On-site support: Yes (next-business-day onsite labor included)
Coverage: Hardware and OEM software support; advanced technical troubleshooting
Service features: 24x7x365 Premier Support Center, dedicated phone number, single point of contact, case & escalation management, prioritized parts
Optional: Technical Account Manager (TAM) for proactive relationship and escalation management
How to use
Purchase the Lenovo 5 Year Premier Support With Onsite plan and register your devices according to Lenovo’s enrollment instructions. When an issue arises, contact the dedicated Premier Support number to open a case; your Technical Account Manager (if assigned) or single point of contact will manage the case through to resolution. For warrantied hardware replacements, Lenovo prioritizes parts and can dispatch onsite technicians the next business day when required. Keep account and device details ready to expedite verification and service.
Usage recommendations
Use Premier Support for business-critical Lenovo systems and ThinkVision monitors where minimizing downtime is essential. Maintain up-to-date warranty and device information in your Lenovo account and involve Technical Account Managers to coordinate escalations and quarterly reporting for continuous improvement of support outcomes.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Premium Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the Support Service Lenovo 5 Year Premier Support With Onsite cost, and is it available for purchase?

The price is 100.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Monday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Support Service Lenovo 5 Year Premier Support With Onsite be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/2117794/7736565_large.webp