# Premier Support Service Lenovo 5 Year 5WS0W86691

**URL:** https://aio.lv/en/product--lenovo-5ws0w86691--2117818
**Data updated:** 2025-12-29 10:38 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0W86691
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 116.99 €
**Prices and availability valid until:** 2026-08-09 23:59
**Price without VAT (21%):** 96.69 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0w86691--2117818

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Tuesday | free |
| Pickup points | 17.07.2026 | 1.89 EUR |
| Courier delivery to door | 17.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Premier Support provides comprehensive IT support with on-site service, ensuring quick resolution of issues. This service includes direct access to advanced technical support, priority service, and hardware repair, minimizing downtime and enhancing productivity. Ideal for businesses seeking reliable and efficient support for their Lenovo devices.

## Long description

Lenovo Premier Support Service (5WS0W86691) delivers direct access to advanced-level Lenovo technicians and end-to-end case management for five years, including on-site support. The service covers hardware and OEM software troubleshooting, prioritizes parts and replacements, and provides next-business-day onsite labor to reduce downtime and maintain productivity.
Advantages
Premier Support gives a single point of contact and dedicated phone access without phone-tree menus, 24x7 availability of advanced technical support, and measurement focused on first-time resolution. Technical Account Managers (TAMs) provide proactive relationship and escalation management, personalized recommendations, and robust quarterly reporting to increase consistency and visibility. For warrantied monitors, Premier Support adds prioritized replacement through Lenovo Advanced Exchange.
Suitable for
Businesses that require reliable hardware and OEM software support
IT teams that need to offload routine troubleshooting and focus on strategic projects
Organisations seeking reduced system downtime and faster repair turnaround
Users of Lenovo ThinkVision monitors needing advanced-level assistance and prioritized replacements
Key specifications
Product name: Premier Support Service Lenovo 5 Year 5WS0W86691
Coverage period: 5 year(s)
On-site support: Yes (next-business-day onsite labor)
Support scope: Hardware and OEM software support; advanced troubleshooting; case & escalation management
Support availability: 24 x 7 x 365; dedicated phone access
Additional services: Technical Account Manager (TAM); parts prioritization; Lenovo Advanced Exchange for monitor replacements
How to use
Purchase the Premier Support Service and register your eligible Lenovo devices under the provided service contract. Use the dedicated phone number or designated contact to open and manage cases; your Technical Account Manager can act as a single point of contact for escalations and proactive planning. For covered monitor replacements, follow Lenovo's Advanced Exchange process to receive prioritized next-business-day delivery of replacement units.
Usage recommendations
Register devices immediately after purchase, keep warranty and service contract details accessible, and involve your TAM for regular reviews to prioritize parts and tailor support to business needs.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Premium Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the Premier Support Service Lenovo 5WS0W86691 cost, and is it available for purchase?

The price is 116.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Tuesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Premier Support Service Lenovo 5WS0W86691 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/2117818/7736517_large.webp