# Support Service Lenovo 4 Year Premier Support With Onsite 5WS0W86697

**URL:** https://aio.lv/en/product--lenovo-5ws0w86697--2117824
**Data updated:** 2025-12-29 10:38 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0W86697
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 285.99 €
**Prices and availability valid until:** 2026-07-23 23:59
**Price without VAT (21%):** 236.36 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0w86697--2117824

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Monday | free |
| Pickup points | 02.07.2026 | 1.89 EUR |
| Courier delivery to door | 02.07.2026 | 4.99 EUR |

## Summary description

Lenovo 4 Year Premier Support With Onsite 5WS0W86697 offers comprehensive technical support and onsite service for your Lenovo devices. Enjoy priority access to expert technicians, faster response times, and hassle-free service. This support plan ensures that your devices are always operational, minimizing downtime and maximizing productivity. Ideal for businesses that rely on Lenovo technology.

## Long description

Lenovo Premier Support provides direct access to experienced Lenovo technicians who deliver comprehensive hardware and OEM software support and end-to-end case management. This 4-year Premier Support with onsite service (MPN 5WS0W86697) offers prioritized troubleshooting, faster resolution, and next-business-day onsite labor to minimize downtime and keep your systems operating efficiently.
Advantages
Premier Support combines advanced-level technicians, a dedicated Premier Support Center available 24x7x365, and a single point of contact for case and escalation management. The service includes prioritized parts, next-business-day onsite repairs, and proactive Technical Account Managers (TAMs) who provide personalized recommendations and robust quarterly reporting. For monitors, the plan extends to configuration, display settings, multi-monitor interoperability, device driver support, and prioritized advanced-exchange replacement when a warrantied unit must be swapped.
Suitable for
 Businesses that require prioritized, fast-response technical support
 IT teams that want to offload routine support and focus on strategic projects
 Organizations using Lenovo desktops, laptops, and ThinkVision monitors needing onsite repair
 Environments where minimizing system downtime is critical
Key specifications
 Product name: Support Service Lenovo 4 Year Premier Support With Onsite
 Manufacturer part number (MPN): 5WS0W86697
 Duration: 4 year(s)
 On-site support: Yes (next-business-day onsite labor)
 Support coverage: Hardware and OEM software, monitor technical assistance
 Service features: 24x7x365 Premier Support Center, single point of contact, prioritized parts, Advanced Exchange for warrantied monitors
How to use
Purchase and register the Premier Support plan for the covered device using the provided MPN (5WS0W86697). When an issue occurs, contact the dedicated Premier Support phone line to reach an advanced-level technician without navigating phone menus. The assigned Technical Account Manager (if applicable) will manage escalation and provide status updates. For hardware faults covered under warranty, Lenovo will prioritize parts and dispatch next-business-day onsite labor or ship an Advanced Exchange replacement for eligible monitors.
Usage recommendations
Register devices promptly after purchase, maintain up-to-date system and driver information, and provide your TAM with relevant environment details to accelerate diagnosis and resolution.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Premium Support |
| Number of years | 4 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the Support Service Lenovo 4 Year Premier Support 5WS0W86697 cost, and is it available for purchase?

The price is 285.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 250 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Monday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Support Service Lenovo 4 Year Premier Support 5WS0W86697 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/2117824/7736505_large.webp