# Support Service Lenovo 5 Year Premier Support With Onsite 5WS0W86712

**URL:** https://aio.lv/en/product--lenovo-5ws0w86712--2117837
**Data updated:** 2025-12-29 10:38 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0W86712
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 184.99 €
**Prices and availability valid until:** 2026-08-08 23:59
**Price without VAT (21%):** 152.88 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0w86712--2117837

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Tuesday | free |
| Pickup points | 17.07.2026 | 1.89 EUR |
| Courier delivery to door | 17.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Premier Support offers comprehensive onsite assistance, ensuring quick resolution of hardware issues. With priority access to expert technicians, customers benefit from faster service and reduced downtime. This support plan includes 24/7 technical support, parts replacement, and onsite service, making it ideal for businesses that rely on Lenovo devices for their operations.

## Long description

Lenovo Premier Support is a 5‑year onsite support plan that provides direct access to advanced-level Lenovo technicians for hardware and OEM software assistance. The service includes 24x7 technical support, a dedicated phone number without phone‑tree navigation, single point of contact for end-to-end case and escalation management, prioritized parts and next‑business‑day onsite labor to minimize downtime. Technical Account Managers (TAMs) deliver proactive relationship and escalation handling plus personalized recommendations and quarterly reporting.
Advantages
Premier Support offers faster first‑time resolution through experienced troubleshooters, end‑to‑end case management, and prioritized parts and repairs to reduce operational interruptions. The service frees internal IT teams from routine support tasks by shifting complex problem solving to expert engineers and provides VIP treatment for both IT staff and end users via a single, consistent support contact.
Suitable for
Businesses that require onsite hardware support and fast repairs
IT teams seeking to offload routine troubleshooting and focus on strategic projects
Organizations needing 24x7 access to advanced technical expertise
Companies using Lenovo ThinkVision monitors that want prioritized support and advanced exchange replacements
Key specifications
Product: Lenovo 5 Year Premier Support With Onsite (MPN: 5WS0W86712)
Duration: 5 year(s)
On‑site support: Yes — next‑business‑day onsite labor
Availability: 24 x 7 x 365 technical support
Support scope: Hardware and OEM software support; escalation management via Technical Account Manager
Parts handling: Prioritization and advanced exchange for warrantied monitors
How to use
Contact the dedicated Premier Support phone number provided with your service agreement to open a case. The assigned technical team will triage the issue, provide troubleshooting and, if required, coordinate escalation to a Technical Account Manager. For hardware faults that require replacement, Premier Support arranges prioritized parts shipment and next‑business‑day onsite service or advanced exchange for eligible monitors.
Usage recommendations
Register devices covered by the service and keep warranty and service agreement details accessible to ensure the support team can verify coverage quickly. For optimal results, document error messages and recent changes to system configuration before contacting support.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Premium Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the Support Service Lenovo 5 Year Premier Support 5WS0W86712 cost, and is it available for purchase?

The price is 184.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Tuesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Support Service Lenovo 5 Year Premier Support 5WS0W86712 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/2117837/7736479_large.webp