# Support Service Lenovo 5 Year Premier Support With Onsite 5WS0W86745

**URL:** https://aio.lv/en/product--lenovo-5ws0w86745--2117868
**Data updated:** 2025-12-29 10:38 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0W86745
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 416.49 €
**Prices and availability valid until:** 2026-07-22 23:59
**Price without VAT (21%):** 344.21 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0w86745--2117868

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 29.06.2026 | free |
| Pickup points | 02.07.2026 | 1.89 EUR |
| Courier delivery to door | 02.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Premier Support With Onsite provides comprehensive IT support with direct access to advanced technicians. Enjoy priority service and onsite support, ensuring minimal downtime for your business. This service includes hardware and software assistance, proactive monitoring, and a dedicated support team to resolve issues quickly and efficiently.

## Long description

Lenovo Premier Support provides direct access to advanced technicians for comprehensive hardware and software support. This service offers end-to-end case management, faster first-time resolution, and a dedicated Premier Support Center available 24 x 7 x 365. Included are hardware and OEM software support, prioritized parts, next-business-day onsite labor, and the option to add Technical Account Managers (TAMs) for proactive relationship and escalation management.
Advantages
Premier Support combines experienced, advanced-level technicians with a single point of contact for case and escalation management, reducing complexity and minimizing downtime. The service prioritizes rapid, accurate fixes measured by first-time resolution, supplies next-business-day onsite service and parts prioritization, and can extend the same elite support model to Lenovo ThinkVision monitors with prioritized replacement via Advanced Exchange.
Suitable for
Businesses requiring prioritized, rapid technical support and reduced downtime
IT teams that need to offload routine support tasks to focus on strategic projects
Organisations that benefit from a dedicated Technical Account Manager for escalation and reporting
Environments using Lenovo hardware and OEM software, including ThinkVision monitors
Key specifications
Product name: Support Service Lenovo 5 Year Premier Support With Onsite (MPN: 5WS0W86745)
Coverage period: 5 years
Support availability: 24 x 7 x 365 Premier Support Center
Service features: advanced-level technicians, end-to-end case management, prioritized parts, next-business-day onsite labor
Optional: Technical Account Manager (TAM) with proactive escalation and quarterly reporting
How to use
Purchase the Lenovo 5 Year Premier Support with Onsite service and register your devices with Lenovo as instructed. Use the dedicated phone number to contact the Premier Support Center—there is no phone tree menu—so your case is routed to advanced technicians who provide troubleshooting and resolution. For escalations or proactive account management, engage your assigned Technical Account Manager if included. For warrantied monitor replacements, submit a claim and Lenovo will prioritize replacement delivery via Advanced Exchange when applicable.
Usage recommendations
Maintain up-to-date device registration and ensure contact details for IT and end users are current to enable fastest case routing. Use the TAM for quarterly reviews and prioritized planning to reduce recurring incidents and improve uptime.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Premium Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Phone support | Yes |
| Product type | Upgrade |

## FAQ

### How much does the Support Service Lenovo 5 Year Premier Support With Onsite cost, and is it available for purchase?

The price is 416.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 350 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 29.06.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Support Service Lenovo 5 Year Premier Support With Onsite be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/2117868/7736417_large.webp