# Onsite Support Add-On Lenovo 5 Year 5WS0W86768

**URL:** https://aio.lv/en/product--lenovo-5ws0w86768--2117887
**Data updated:** 2025-12-29 10:38 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0W86768
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 306.99 €
**Prices and availability valid until:** 2026-08-04 23:59
**Price without VAT (21%):** 253.71 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0w86768--2117887

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Wednesday | free |
| Pickup points | 13.07.2026 | 1.89 EUR |
| Courier delivery to door | 13.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Onsite Support Add-On provides comprehensive service for your Lenovo devices. With this add-on, you receive professional assistance directly at your location, ensuring minimal downtime. This service covers hardware repairs and replacements, allowing you to maintain productivity without the hassle of shipping your device. Ideal for businesses that rely on their technology, this support option offers peace of mind for a full five years.

## Long description

Lenovo 5 Year Onsite Support (Add-On) extends service coverage by providing onsite repairs and technical assistance at your location for a period of five years. This is an add-on service and not the base warranty; it must match the length of the existing warranty. If the existing warranty is shorter than this add-on, a warranty extension must be purchased to align terms.
Advantages
This onsite service reduces downtime by delivering Lenovo-trained technicians and Lenovo-qualified parts directly to your site, avoiding long shipping times associated with depot repairs. It enables predictable budgeting through fixed-term, fixed-cost coverage and improves first-time fix rates and access to technical support compared with standard depot service. The service helps preserve IT resources by allowing internal teams to focus on business-critical tasks while Lenovo handles hardware repair or exchange at your location.
Suitable for
Businesses that require minimized device downtime
Offices without convenient access to a repair depot
Environments where predictable service costs and budgeting are important
IT teams that need external technical support to handle hardware faults
Key specifications
Product name: Onsite Support Add-On Lenovo 5 Year 5WS0W86768
Manufacturer: Lenovo
Duration: 5 year(s)
On-site support: Yes
Service type: Onsite repair and exchange with remote problem determination
How to use
Purchase this add-on to match the length of your existing Lenovo warranty; if your current warranty is shorter, acquire a warranty extension together with this add-on. When an issue occurs, Lenovo will perform initial problem determination remotely with your assistance. If the problem is confirmed to be a failing Lenovo machine and cannot be resolved by a customer-replaceable unit (CRU) or software/BIOS update, a Lenovo technician will be scheduled to visit your site at a mutually agreed date and time to repair or exchange the device and verify functionality. Provide a clean, well-lit work area suitable for disassembly and reassembly.
Usage recommendations
Ensure the add-on’s term matches your base warranty before purchase and keep system serial numbers and warranty documents available to speed up remote diagnosis and onsite service scheduling.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Onsite Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the Onsite Support Add-On Lenovo 5 Year 5WS0W86768 cost, and is it available for purchase?

The price is 306.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 350 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Onsite Support Add-On Lenovo 5 Year 5WS0W86768 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Onsite Support Add-On Lenovo 5 Year 5WS0W86768?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/2117887/15904697_large.webp