# Onsite Support Add-On Lenovo 5 Year 5WS0W86770

**URL:** https://aio.lv/en/product--lenovo-5ws0w86770--2117889
**Data updated:** 2025-12-29 10:38 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0W86770
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 370.99 €
**Prices and availability valid until:** 2026-08-14 23:59
**Price without VAT (21%):** 306.60 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0w86770--2117889

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Friday | free |
| Pickup points | 22.07.2026 | 1.89 EUR |
| Courier delivery to door | 22.07.2026 | 4.99 EUR |

## Summary description

Lenovo 5 Year Onsite Support Add-On provides comprehensive coverage for your devices. With this service, Lenovo technicians will come to your location to resolve hardware issues, ensuring minimal downtime. This support includes parts and labor, making it a cost-effective solution for businesses and individuals who rely on their technology. Enjoy peace of mind with 5 years of dedicated support from Lenovo.

## Long description

Onsite Support Add-On Lenovo 5 Year (MPN 5WS0W86770) is an add-on service that extends onsite repair coverage for a Lenovo device. This add-on must match the length of the base warranty; if the base warranty is shorter than the add-on term, you must purchase a warranty extension to apply this service. The service provides parts and labor performed by Lenovo-trained technicians using Lenovo-qualified parts, with the objective of restoring device functionality at your location and minimizing downtime.
Advantages
This onsite support add-on offers fast access to authorized technical help with higher first-time fix rates and reduced hold and abandon times compared with standard support. It reduces unplanned maintenance expenses by covering repairs that otherwise could cost substantially out of pocket. Onsite service avoids the delays of depot repair — where a device may be unavailable for several days — and helps IT teams save time and focus on critical tasks. Warranty extensions are available for up to five years, enabling predictable, fixed-cost budgeting for equipment support.
Suitable for
Businesses and individuals requiring minimal downtime for Lenovo PCs
Environments where on-site repair is preferable to depot shipping
IT departments that need to reduce time spent on hardware troubleshooting and repairs
Key specifications
Product: Onsite Support Add-On Lenovo 5 Year
Manufacturer part number (MPN): 5WS0W86770
Coverage length: 5 year(s) (must match base warranty length)
On-site support: Yes — technician visit when remote diagnosis determines on-site repair is required
Service level: Remote problem determination followed by onsite repair or exchange; parts and labor included
How to use
Purchase this add-on together with a matching base warranty or add a warranty extension if needed so the terms align. When an issue occurs, Lenovo will perform an initial problem determination remotely with your assistance to establish whether the fault is with the Lenovo machine, third-party devices, or software. If the machine is determined to be failing and cannot be resolved remotely or with a customer-replaceable unit (CRU) or software/BIOS update, Lenovo will schedule an onsite technician visit at a mutually agreed date and time to repair or exchange the device and verify functionality. Provide a suitable working area that is clean and well lit for disassembly and reassembly.
Usage recommendations
Ensure the base warranty term matches the add-on duration before purchase. Keep device serial numbers and purchase documentation available when contacting support. Maintain a clear, accessible workspace for the technician to perform repairs onsite.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Onsite Support |
| Number of years | 5 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the Onsite Support Add-On Lenovo 5 Year 5WS0W86770 cost, and is it available for purchase?

The price is 370.99 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Friday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can Onsite Support Add-On Lenovo 5 Year 5WS0W86770 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Onsite Support Add-On Lenovo 5 Year 5WS0W86770?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/2117889/15904699_large.webp