# Onsite Support Add-On Lenovo 2 Year 5WS0W89681

**URL:** https://aio.lv/en/product--lenovo-5ws0w89681--2117927
**Data updated:** 2025-12-29 10:38 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0W89681
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 32.49 €
**Prices and availability valid until:** 2026-08-09 23:59
**Price without VAT (21%):** 26.85 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0w89681--2117927

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Tuesday | free |
| Pickup points | 17.07.2026 | 1.89 EUR |
| Courier delivery to door | 17.07.2026 | 4.99 EUR |

## Summary description

Lenovo 2 Year Onsite Support (Add-On) provides extended service coverage for your Lenovo devices. This service ensures that a technician will come to your location to resolve hardware issues, minimizing downtime and enhancing productivity. With a duration of 2 years, this support plan offers peace of mind and reliable assistance when you need it most.

## Long description

Onsite Support Add-On Lenovo 2 Year (MPN: 5WS0W89681) is an add-on service that extends your existing Lenovo warranty for a period of two years. This add-on must match the length of the primary warranty; if the primary warranty is shorter than this two-year add-on, a warranty extension must be purchased. The service provides on-site hardware repair by Lenovo-trained technicians using Lenovo-qualified parts, and aims to reduce downtime by sending a technician to your location when remote diagnostics determine the Lenovo device is failing and cannot be fixed by a customer-replaceable unit (CRU) or software update.
Advantages
This onsite support add-on reduces unplanned maintenance expenses and helps accurately budget equipment costs at the time of purchase. It shortens downtime and maximizes hardware availability through Lenovo-trained technicians and qualified parts. The service offers faster access to technical help with higher first-time-fix rates and lower hold and abandon rates compared with typical alternatives. Onsite coverage removes the need to ship a device to a depot repair center, avoiding the multi-day absence that depot repairs can cause, and saves internal IT resources by providing direct Lenovo support.
Suitable for
 Businesses or users who require reduced downtime for Lenovo PCs
 Environments where onsite hardware repair is preferred over depot service
 IT departments that need predictable maintenance costs and budgeting
 Locations where fast first-time fixes and lower support hold times are important
Key specifications
 Product name: Onsite Support Add-On Lenovo 2 Year
 Manufacturer part number (MPN): 5WS0W89681
 Coverage: On-site hardware repair by Lenovo-trained technicians
 Duration: 2 year(s) (add-on must match primary warranty length)
 On-site support: Yes
How to use
When a hardware issue occurs, Lenovo will perform a remote problem determination with the customer. If the technician determines the Lenovo machine is failing and cannot be resolved remotely or by a CRU/software update, Lenovo will schedule an on-site visit at a mutually agreed date and time. The technician will repair or exchange the failing machine at your location and verify functionality. Provide a clean, well-lit working area suitable for disassembly and reassembly of the Lenovo device.
Usage recommendations
Ensure the add-on service duration matches your primary warranty before purchase. Keep system serial numbers and purchase documentation available when contacting Lenovo support to speed remote diagnostics and on-site scheduling.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Onsite Support |
| Number of years | 2 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the Onsite Support Add-On Lenovo 2 Year 5WS0W89681 cost, and is it available for purchase?

The price is 32.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Tuesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Onsite Support Add-On Lenovo 2 Year 5WS0W89681?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/2117927/15904745_large.webp