# Onsite Support Add-On Lenovo 2 Year 5WS0W89688

**URL:** https://aio.lv/en/product--lenovo-5ws0w89688--2117933
**Data updated:** 2025-12-29 10:38 (EET)
**Category:** Warranty Extensions & Service Packs
**Manufacturer:** Lenovo
**Manufacturer code:** 5WS0W89688
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 21.49 €
**Prices and availability valid until:** 2026-07-31 23:59
**Price without VAT (21%):** 17.76 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--lenovo-5ws0w89688--2117933

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | Monday | free |
| Pickup points | 09.07.2026 | 1.89 EUR |
| Courier delivery to door | 09.07.2026 | 4.99 EUR |

## Summary description

Lenovo 2 Year Onsite Support Add-On provides extended service coverage for your Lenovo products. This service ensures that a technician will come to your location to resolve hardware issues, minimizing downtime and providing peace of mind. With a duration of 2 years, this support plan is ideal for businesses and individuals who rely on their devices for daily operations.

## Long description

Onsite Support Add-On Lenovo 2 Year (MPN 5WS0W89688) is an add-on service that extends onsite repair coverage for Lenovo devices. This service must match the length of the base warranty; if the base warranty is shorter than the add-on term you will need to buy a warranty extension to align durations. The add-on provides a two-year on-site support option during which Lenovo-trained technicians use Lenovo-qualified parts to diagnose, repair or exchange failing machines at the customer location.
Advantages
This onsite support add-on reduces unplanned maintenance costs by covering repairs that would otherwise be out-of-warranty. It shortens downtime by enabling a technician visit when remote diagnostics determine the machine is failing and cannot be fixed with customer-replaceable units (CRUs) or software updates. The service offers faster access to technical help, higher first-time fix rates and lower hold and abandon times compared with typical support channels. It also enables predictable budgeting by providing a fixed-term, fixed-cost service option.
Suitable for
Small and medium businesses that require minimal downtime for critical workstations or PCs
IT departments that want predictable maintenance costs and reduced field service management
Individual professionals relying on a single Lenovo machine for daily operations
Environments where rapid on-location hardware repair is preferred over depot repair
Key specifications
Product: Onsite Support Add-On Lenovo 2 Year
Manufacturer part number (MPN): 5WS0W89688
Duration: 2 year(s)
On-site support: Yes
Service level: Remote problem determination followed by onsite technician visit if required; repair or exchange at customer location
How to use
When an issue arises, Lenovo will perform initial problem determination remotely with your assistance to identify whether the fault is with the Lenovo device, other machines or software. If the device is deemed failing and not repairable remotely or via CRU/software updates, Lenovo schedules an onsite visit at a mutually agreed date and time. Provide a clean, well-lit working area suitable for disassembly and reassembly; the technician will repair or exchange the machine and verify functionality on site.
Usage recommendations
Ensure the add-on term matches your base warranty duration; purchase a warranty extension if the base warranty is shorter. Keep device information and purchase documents available during support calls to speed up problem determination.

## Specifications

### Features

| Feature | Value |
|---|---|
| Service type | Onsite Support |
| Number of years | 2 year(s) |
| On-site support | Yes |
| Service included | Parts |
| Product type | Upgrade |

## FAQ

### How much does the Onsite Support Add-On Lenovo 2 Year 5WS0W89688 cost, and is it available for purchase?

The price is 21.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Monday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Onsite Support Add-On Lenovo 2 Year 5WS0W89688?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/2117933/15904749_large.webp