# Neck and shoulder massager Medisana NM 868 — black/grey, cordless, heat, combo massage

**URL:** https://aio.lv/en/product--medisana-88962--4362507
**Data updated:** 2026-01-21 10:56 (EET)
**Category:** Massagers
**Manufacturer:** Medisana
**Manufacturer code:** 88962
**EAN:** 4015588889622
**Warranty:** 3 Years
**Availability:** Available for order
**Price:** 28.49 €
**Prices and availability valid until:** 2026-07-19 23:59
**Price without VAT (21%):** 23.55 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--medisana-88962--4362507

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 29.06.2026 | free |
| Pickup points | 02.07.2026 | 1.99 EUR |
| Courier delivery to door | 02.07.2026 | 4.99 EUR |

## Summary description

Medisana NM 868 is a neck and shoulder massager designed for home use. It supports cordless (battery) and AC power, uses combo massage and includes a heat function to relax muscles. Dimensions 335×170×380 mm, weight 1.6 kg, cord length 1800 mm when used with AC. Practical for relieving tension after work, sports recovery and regular relaxation; easy to clean.

## Long description

The Medisana NM 868 neck and shoulder massager provides two intensity levels of vibration massage designed to relieve tension in the neck and shoulder area. Its compact dimensions and moderate weight make it suitable for use at home and while travelling. The device has a soft removable cover and an integrated heat function for added comfort.
Advantages
The NM 868 combines vibration massage with an optional heat function and offers two massage intensities. It can be powered from AC or battery, which increases placement flexibility. The removable, washable neck cover simplifies hygiene and maintenance. The unit’s compact size and 7 W power rating make it practical for everyday use.
Suitable for
 Relieving neck muscle tension
 Reducing shoulder stiffness
 Short relaxation sessions at home or while travelling
Key specifications
 Brand: Medisana
 Model: NM 868 (MPN 88962)
 EAN: 4015588889622
 Power: 7 W
 Power source: AC and battery
 Functions: 2-stage vibration massage, heat function
 Intended use: Neck, shoulders
 Weight: 1.6 kg
 Dimensions (W × D × H): 335 × 380 × 170 mm
 Colour: Black, Grey
How to use
Place the massager around the neck with the soft cover against the skin and select the desired vibration intensity. Activate the heat function if additional warmth is required. Use on a stable seating position and avoid excessive pressure. Follow the manufacturer’s instructions regarding battery installation or AC connection and operating times.
Usage recommendations
Use sessions of moderate length (for example 10–20 minutes) and avoid continuous long-term operation. Do not use the device on irritated or injured skin and consult a physician if you have circulatory, cardiovascular conditions, or implanted electronic medical devices.

## Specifications

### Power

| Feature | Value |
|---|---|
| Power source type | Battery, AC |
| Number of batteries supported | 4 |
| Input voltage | 220/240 |
| Input frequency | 50/60 |
| Power | 7 W |
| Cordless | Yes |

### Weight & dimensions

| Feature | Value |
|---|---|
| Weight | 1.6 kg |
| Height | 170 mm |
| Width | 335 mm |
| Depth | 380 mm |

### Features

| Feature | Value |
|---|---|
| Proper use | Neck, Shoulders |
| Heat function | Yes |
| Easy to clean | Yes |
| Handle(s) | Yes |
| Cord length | 1800 m |
| Product colour | Black, Grey |
| Massage types | Combo massage |

## FAQ

### How much does the Medisana NM 868 neck and shoulder massager cost, and is it available for purchase?

The price is 28.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 133 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 29.06.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Medisana products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Medisana service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: weight, heat function, power source type, proper use, product colour, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

### Where can I download the instructions for Medisana NM 868 neck and shoulder massager?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/4362507/65506411_large.webp