# Neck massager Medisana NM 990, battery-powered, 24 W, heat function, 3 speeds, 2 programs, grey

**URL:** https://aio.lv/en/product--medisana-88963--11351159
**Data updated:** 2026-02-02 10:55 (EET)
**Category:** Massagers
**Manufacturer:** Medisana
**Manufacturer code:** 88963
**EAN:** 4015588889639
**Warranty:** 3 Years
**Availability:** Out of stock

## Summary description

Medisana NM 990 is a cordless neck massager designed for neck use. It delivers 24 W power from a built-in 7.4 V/2200 mAh lithium battery and offers one massage zone with adjustable intensity, three speeds and two programs. The device features a heat function, easy-to-clean surfaces, and portable operation (weight 1.3 kg). Suitable for home use and travel.

## Long description

The Medisana NM 990 neck massager in grey is a compact, battery-powered device designed to deliver targeted mechanical massage and warmth to the neck area. With a built-in battery and a 24W power rating, the unit measures 235 mm × 195 mm × 155 mm and weighs 1.3 kg, making it easy to handle, store and use at home or on the go.
Advantages
The Medisana NM 990 provides focused massage action combined with a heat function to support muscle relaxation in the neck. Battery operation removes the need for a continuous mains connection and increases portability for use at home, in the office or while travelling. Its compact dimensions and moderate weight allow stable placement and convenient storage while the 24W power rating ensures consistent performance for typical neck massage applications.
Suitable for
People seeking relief from neck tension
Home use for relaxation or comfort
Office workers needing a portable massage solution
Short sessions during travel or breaks
Key specifications
Brand: Medisana
Model: NM 990
MPN: 88963
EAN: 4015588889639
Intended use: Neck
Power: 24W
Power source: Built-in battery
Heat function: Yes
Colour: Grey
Dimensions (W × D × H): 235 mm × 195 mm × 155 mm
Weight: 1.3 kg
How to use
Place the massager around the neck so the massage elements contact the muscles and the device sits comfortably without excessive pressure. Switch the device on and select the heat function if warmth is required. Adjust intensity and heat according to personal comfort and the manufacturer’s instructions. Use on bare skin or over light clothing as directed in the user manual and avoid using on injured or irritated skin. Always switch off and store the massager after each session.
Usage recommendations
Use the Medisana NM 990 for short sessions and follow the guidance in the user manual; typical sessions are brief to avoid prolonged local heating or pressure. Do not use the massager while sleeping. Consult a healthcare professional before use if you are pregnant, have a cardiac pacemaker or other implanted electronic device, or have a medical condition that could be affected by massage or heat.

## Specifications

### Power

| Feature | Value |
|---|---|
| Power source type | Battery |
| Battery type | Built-in |
| Power | 24 W |
| Cordless | Yes |
| Battery voltage | 7.4 V |

### Weight & dimensions

| Feature | Value |
|---|---|
| Weight | 1.3 kg |
| Height | 155 mm |
| Width | 235 mm |
| Depth | 195 mm |

### Packaging content

| Feature | Value |
|---|---|
| Quantity per pack | 1 pc(s) |

### Features

| Feature | Value |
|---|---|
| Proper use | Neck |
| Heat function | Yes |
| Easy to clean | Yes |
| Number of speeds | 3 |
| Adjustable intensity | Yes |
| Number of massage zones | 1 |
| Product colour | Grey |
| Number of programs | 2 |

### Battery

| Feature | Value |
|---|---|
| Battery technology | Lithium |
| Battery capacity | 2200 mAh |

## FAQ

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Medisana products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Medisana service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: weight, heat function, power source type, proper use, product colour, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

## Image

https://aio.lv/img/cache/product/11351159/65818366_large.webp