# Service plan ORNO HP 3 year Next Business Day Response Onsite with Defective Media Retention for notebooks

**URL:** https://aio.lv/en/product--orno-or-sz-801510--11785037
**Data updated:** 2026-03-08 22:56 (EET)
**Category:** Other goods
**Manufacturer:** ORNO
**Manufacturer code:** OR-SZ-8015/10
**EAN:** 5908254820830
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 130.49 €
**Prices and availability valid until:** 2026-08-26 23:59
**Price without VAT (21%):** 107.84 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--orno-or-sz-801510--11785037

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 10.08.2026 | free |
| Pickup points | 13.08.2026 | 1.79 EUR |
| Courier delivery to door | 13.08.2026 | 4.99 EUR |

## Summary description

ORNO service plan for HP notebook solutions: 3-year Next Business Day Response onsite support with Defective Media Retention. Provides onsite repair visits during warranty period, prioritised next-business-day technician response and retention of defective storage media for secure handling. Suitable for business notebooks requiring rapid repair and secure data handling.

## Long description

ORNO service plan for HP notebook solutions provides three years of Next Business Day Response onsite support with Defective Media Retention (DMR). The plan covers onsite repair visits during the warranty period, prioritized next-business-day technician response, remote diagnosis and support, and secure retention of defective storage media for the base computer. Coverage applies to the base hardware and up to six additional peripherals sold together, such as monitors (maximum two), docking stations, wireless keyboards, wireless mice, and headsets.
Advantages
This service plan combines rapid onsite response with the option to retain defective media, reducing downtime while addressing data security concerns. Remote problem diagnosis and escalation management streamline fault resolution, while access to electronic support information and HP remote system access help technicians resolve issues more efficiently. The three-year term ensures extended assistance for business notebooks that require continuity and secure handling of storage devices.
Suitable for
 Business notebook users who need fast onsite repair and prioritized response
 Organizations requiring secure handling and retention of defective storage media
 Workplaces that include a base computer plus up to six peripherals sold together (e.g., monitor, docking station, keyboard, mouse, headset)
 IT environments that rely on remote diagnosis and escalation management to minimize downtime
Key specifications
 Service duration: 3 years
 Response: Next Business Day onsite technician response
 Support type: Onsite hardware support and remote problem diagnosis
 Defective Media Retention: Retention of defective storage media from the base computer
 Solution coverage: Base computer plus up to 6 additional peripherals sold together (includes up to 2 monitors)
 Includes access to electronic support information and remote system access tools
How to use
When a hardware issue occurs, contact the service provider following the support channels provided with the ORNO HP service plan. Provide the necessary device and order information so technicians can perform remote diagnosis and, if required, schedule a next-business-day onsite visit. If defective storage media is identified in the base computer, follow the technician's instructions for retention; the plan enables retention of that media for secure handling. Use electronic support tools and remote system access when requested by technicians to assist with faster troubleshooting.
Usage recommendations
Keep contact and warranty information accessible and document any incidents involving storage media. Maintain up-to-date backups of critical data before service interactions. Note that defective media retention applies only to the base computer of the solution and does not extend to peripherals.

## Specifications

| Feature | Value |
|---|---|
| UNSPSC-code | 81111812 |
| Coverage details | Standard workdays - 9 hours |
| Support type | Onsite repair |
| Place of service | Onsite |
| Warranty coverage | In warranty |
| Duration | 3 years |
| Response time | Next business day response |
| Service method | Onsite repair |
| Additional support option | Defective media retention; PC Solution |
| Care Pack type | Electronic |
| Coverage period (months) | 36 |
| Warranty type | S |

## FAQ

### How much does the ORNO HP 3-year Next Business Day Onsite with Defective Media Retention cost, and is it available for purchase?

The price is 130.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 30 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 10.08.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

### Can ORNO HP 3-year Next Business Day Onsite with Defective Media Retention be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. Learn more about installments and credit options: https://aio.lv/en/payment#b3

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All ORNO products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized ORNO service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

### Where can I download the instructions for ORNO HP 3-year Next Business Day Onsite with Defective Media Retention?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

## Image

https://aio.lv/img/cache/product/11785037/67326008_large.webp