# Textbook WSiP Pracownia obsługi turystycznej. Technik obsługi turystycznej. Kwalifikacja T.14. część 2 — vocational tourism service practice

**URL:** https://aio.lv/en/product--wsip-161224-wikr-0997469--12067862
**Data updated:** 2026-03-12 21:47 (EET)
**Category:** Textbooks & Study Guides
**Manufacturer:** WSiP
**Manufacturer code:** 161224-WIKR-0997469
**EAN:** 9788302157653
**Warranty:** 2 Years
**Availability:** Out of stock

## Summary description

A vocational textbook by WSiP for the course 'Pracownia obsługi turystycznej' aimed at students training as tourism service technicians (Kwalifikacja T.14, part 2). Covers practical skills and procedures for tourist service operations, customer service, workplace tasks and industry-relevant competencies used in vocational education and on-the-job training.

## Long description

Textbook WSiP Pracownia obsługi turystycznej. Technik obsługi turystycznej. Kwalifikacja T.14. część 2 — vocational tourism service practice is a vocational textbook designed for students training as tourism service technicians. It presents practical procedures, service standards and workplace tasks relevant to the qualification T.14 (part 2). The content focuses on developing operational skills used in tourism service workplaces, customer contact scenarios, documentation and basic task organisation needed in vocational education and during on-the-job training.
Advantages
The textbook gathers structured, practice-oriented material aligned with vocational training goals and covers typical service procedures and customer interaction models. It provides clear explanations of workplace tasks, step-by-step descriptions of common operations and examples that mirror real-life service situations. The format supports classroom use and practical workshops, with content that helps bridge theoretical knowledge and hands-on application.
Suitable for
 Students in vocational schools preparing for the technician of tourism service qualification T.14 (part 2)
 Teachers and trainers running practical classes and workshops in tourism services
 Apprentices and trainees preparing for workplace tasks in travel agencies, hotels and tourist information points
 Institutions developing practical curricula and assessment tasks for vocational tourism education
Key specifications
 Educational level: vocational training for tourism service technicians
 Focus: practical workplace procedures and customer service skills
 Scope: part 2 of qualification T.14 (practical aspects)
 Content types: procedural descriptions, service scenarios, workplace task examples
 Intended use: classroom exercises, practical workshops, on-the-job training support
How to use
Use the textbook as a core resource for practical classes and workshop sessions: follow the procedural chapters to demonstrate tasks step by step, assign scenario-based exercises to students and apply the examples during simulated customer interactions. Combine reading sections with hands-on activities and use the workplace task descriptions to design assessment exercises or on-the-job training modules. Teachers can adapt the examples for group work, role-play and skills verification.
Usage recommendations
Integrate the textbook into a blended practical programme that pairs each chapter with an applied exercise in a simulated or real workplace. Regularly review procedural steps with students and use role-play to reinforce customer service routines and documentation practice.

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