# Service plan Zebra OneCare 1 year — 8x5 support for Zebra printers

**URL:** https://aio.lv/en/product--zebra-z1b5-entbrx2-1000--10775119
**Data updated:** 2026-04-27 11:56 (EEST)
**Category:** POS & Label Printers
**Manufacturer:** Zebra
**Manufacturer code:** Z1B5-ENTBRX2-1000
**Warranty:** 2 Years
**Availability:** Available for order
**Price:** 28.49 €
**Prices and availability valid until:** 2026-07-31 23:59
**Price without VAT (21%):** 23.55 EUR
**Can be purchased by legal entities:** Yes (invoice)
**Buy:** https://aio.lv/en/product--zebra-z1b5-entbrx2-1000--10775119

## Delivery options

| Delivery method | Delivery time | Cost |
|---|---|---|
| Office pickup (2b. Kengaraga str., Riga, Latvia, LV-1063) | 15.07.2026 | free |
| Pickup points | 20.07.2026 | 1.89 EUR |
| Courier delivery to door | 20.07.2026 | 4.99 EUR |

## Summary description

Zebra OneCare 1 year is a manufacturer service plan for Zebra printing equipment that provides one year of technical support and maintenance with 8x5 service hours (business hours support five days a week). The plan covers access to Zebra support resources, troubleshooting assistance and repair guidance, suitable for POS and label printers in retail and logistics environments.

## Long description

Zebra OneCare 1 year — 8x5 support for Zebra printers is a manufacturer service plan that provides one year of technical support and maintenance for Zebra POS and label printers during standard business hours. The plan includes access to Zebra's support resources, troubleshooting assistance, repair guidance and authorized repair coordination. It is designed for retail and logistics environments where predictable, weekday support and certified repairs help maintain printing operations and reduce downtime.
Advantages
This 1-year Zebra OneCare plan offers direct access to Zebra expertise for diagnostics, firmware and software updates, and repair coordination using authorized parts. Coverage during 8x5 business hours focuses on practical, timely responses for issues that arise in normal working schedules. The plan centralizes support channels — online self-service tools, community resources and live agent assistance — so businesses can choose the fastest route to resolution. It also standardizes maintenance and reduces the administrative burden of managing ad hoc repairs.
Suitable for
Retail POS systems that require weekday manufacturer support and certified repairs
Warehouse or logistics operations with label printers used during standard business hours
Small to medium deployments where predictable, business-hours coverage is sufficient
Environments that benefit from access to firmware updates and manufacturer troubleshooting
When it may not be suitable
This 8x5 plan does not provide 24/7 or weekend coverage; it is limited to business-hours support five days per week. If your operations run nights or weekends or require guaranteed emergency response outside of standard hours, a higher-coverage plan with extended hours or on-site response may be necessary.
Key specifications
Duration: 1 year of coverage
Support hours: 8 hours per day, 5 days per week (business hours)
Scope: Technical support, troubleshooting assistance and repair guidance
Service channels: Online support portal, self-service diagnostics, community resources and live agent support
Repairs: Coordination for authorized repairs and certified replacement parts
How to use
Register the Zebra OneCare plan to link coverage to your printer assets and gain access to the support portal. When an issue occurs, use the online self-help tools for diagnostics or submit a support request through the portal or by phone during business hours. Provide device details and observed symptoms to the support agent to expedite troubleshooting. If repairs are required, Zebra will coordinate authorized repair services and use certified parts where applicable.
What to consider before purchase
Confirm that your printers are compatible with Zebra OneCare coverage and register device details
Assess whether business-hours (8x5) support matches your operational schedule
Determine required repair turnaround expectations and whether on-site service or extended hours are needed
Review firmware and software update policies to ensure they meet your IT requirements
Usage recommendations
For best results, maintain up-to-date firmware and keep a record of device serial numbers and purchase dates. Use the online diagnostic tools as a first step to reduce resolution time, and schedule coverage renewals before expiration to avoid gaps in support.

## Specifications

| Feature | Value |
|---|---|
| Service time (hours x days) | 8x5 |
| Number of years | 1 year(s) |

### Other features

| Feature | Value |
|---|---|
| Compatibility | ENTBRX |

## FAQ

### How much does the Zebra OneCare service 1 year cost, and is it available for purchase?

The price is 28.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 9999 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

### If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 15.07.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

### What payment options are available?

AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.

### Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

### What is the warranty period?

All Zebra products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Zebra service centers and through AiO.lv

### Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

### Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. More information about warranty service: https://aio.lv/en/warranty

## Image

https://aio.lv/img/cache/product/10775119/60060721_large.webp