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TEFAL
TEFAL

Large selection of home appliances at super prices!

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Total:
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To receive free delivery to any pickup station in Latvia, add items with a total sum of {{lackingFreeDeliveryAmount | formatAmount}} to your order

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Privacy Policy

1. Privacy Policy

This "Privacy Policy" (hereinafter referred to as "Policy") applies to all "Users" (hereinafter referred to as "You", "You", "Yours") of "VS PRO" Ltd, Reg.Nr. 40103207901 (hereinafter referred to as "We", "Us", "Our") "Website" (hereinafter referred to as "Website").
Read the Policy carefully before placing an Order. Over time, we may make revisions to the policy, please read it before making another purchase.

In accordance with the general data protection rules, personal data is any information that can be used to identify a person, as well as any information about a person who has already been identified. By using our Website services, you provide us with your personal data, the rights to process and use it in accordance with the terms and conditions set forth in the Privacy Policy and "Terms of Use" (hereinafter referred to as "Terms").

We pledge to protect the privacy and security of our customers and visitors to our Website, including Yours.
By using the services of our Website, You express your trust in Us. We fully value and respect the importance of the confidentiality and privacy of your data.
We respect the principle of personal data minimization - we do not require, collect or process personal data that is not necessary to achieve the goal - to purchase goods, services or receive information.
We respect Your privacy and do our utmost to store Your personal data securely.
We do not allow unsolicited communications and will in no way allow the sale, lease or transfer of any personal data (name, address, e-mail address, etc.) to third parties.
Information to third parties may be disclosed only on the basis of a legitimate request, agreement or with Your consent, for example, when making a purchase on lease.

You are accountable for the accuracy of the information when placing an order or contacting customer support. You confirm that you are not under 16 years of age, and commit yourself not to take any actions that are directed against the security of the site.
We are not liable for incorrect, incomplete or erroneous data provided by you.
By using our Website and / or by purchasing goods and / or services, You acknowledge that you understand the Policy and you agree to keep track of the revisions therein.

If You do not agree to this Policy or some of the specific definitions therein, please do not use the services of our Website.

2. WHAT DATA ARE WE COLLECTING AND PROCESSING?

When you make a purchase or contact Customer Support, you provide us with your personal information. When making a purchase, the submission of personal data is compulsory, as without it you will not be able to make a purchase.

We collect and store the following data:
- name and surname of the customer;
- Phone number;
- E-mail address;
- the address of delivery of goods or services.

We collect, but do not store the following data:
- personal data necessary to record a purchase on a lease.

We process, but we do not store the following impersonal data:
- cookies.

Private information is used only to provide a full service and customer service.

We may only receive your personal information from you and only if you use our site facilities, such as: order registration, contact customer support via feedback form or e-mail.

3. INFORMATION REGARDING PAYMENT

When paying for the goods and services provided by the VS PRO website, we may collect and process the following information:
- Your bank account number;
- the name of the banking institution;
- Your phone number;
- E-mail address.

We do not receive information about Your bank's payment card and it is not processed.

4. INFORMATION REGARDING THE DATA IN THE LEASING QUESTIONNAIRE

In regards to the completion of the leasing questionnaire on the VS PRO Ltd, company Website in accordance with Section 4, Clause 8 of the General Data Protection Regulation, We are considered to be the personal data processors for the respective leasing company.

By completing the Leasing Questionnaire, you confirm that all information indicated in the application for credit is true and true to reality, and confirm that you are aware and agree that your data will be received and processed by the following companies:
- InCREDIT GROUP SIA, LV40103307404, Kr. Barona iela 130, Riga, LV-1012.

You agree and confirm that:
- the designated credit institutions will receive, process and store all personal data in the application, including electronically, to evaluate your personal credit rating and provide services (conclusion of a loan agreement);
- You have obtained the consent of the persons specified in the application for data processing and storage, also in electronic form;
- You authorize the relevant credit institutions to, without additional consent, receive, send and check all submitted data in any database or registry, which is permitted by the legislator the right to disclose information to third parties with the aim to assess solvency, including the Latvian Bank credit register, the State Revenue Service, licensed company debt repayment history data base Creditreform Latvia Ltd, Paus Consults Ltd, the debtor and the Maintenance guarantee Fund registry database, the Office of Citizenship and migration Affairs, the Population register and / or using a data-verification through a third party.

The necessary personal data for drawing up the leasing contract are transferred to the leasing company's servers in an encrypted form, using SSL standards, and after processing the order are deleted from the company Website and VS PRO does not retain them, with the exception of data relevant to the processing of payment and as such included in the company's accounting records.

5.WHY DO WE COLLECT YOUR DATA

We use the information which We collect about you to:
- sell our goods and services;
- properly process and deliver your order;
- provide warranty and post-warranty support;
- answer Your questions and provide You with information;
- provide you with personalized access to our Website;
- Manage your account if you have one on our Website;
- compile anonymous statistics about the usage of the Website.

6. FOR HOW LONG DO WE STORE YOUR DATA

We store your personal data as long as it is necessary to achieve specific goals, respecting the legitimate interests of SIA "VS PRO":
- to provide the purchased goods with warranty and post-warranty support;
- to contact You on request;
- accountancy;
- to manage Your settings and rights.
When conditions arise when the storage of personal data is no longer required, the personal data is deleted.

The personal data necessary for the leasing contract is transferred to the leasing company's servers in an encrypted form using the SSL standard, and after the order is processed, they are deleted from the company servers and VS PRO does not retain them, with the exception of data relevant to processing of payment and as such included in the company's accounting records.

7. HOW IS DATA PROTECTION ORGANIZED

Our website is stored in one of the most trusted data centres in the world.
In order to protect your personal data, we utilize all the features of our service provider, including constant physical protection against unauthorized access and encryption throughout the day.

The security of our site is ensured through the following, as well as other means:
- encryption of data transmission using the SSL standard;
- personal data is stored on servers in encrypted form;
- Your personal data is automatically anonymized upon completion of the order (delivery, cancellation or return of goods);
- access to personal information and data is limited and only possible to selected and authorized VS PRO Ltd. employees using 2FA (Two-factor Authentication) and SSH private key authentication;
- Data Centre employees do not have physical and / or remote access to our Website servers;
- 24-hour physical security of the facility and existing entry restrictions;
- 24-hour video surveillance of the data centre;
- biometric entry control with two factor authentication.

8. DATA TRANSFER TO THIRD PARTIES

Your data may be transferred to a third party - a leasing company only in cases where you wish to use the services of the leasing company, by drawing up an order and filling out an appropriate form on our Website.

Third parties may also include data centers, support services, delivery services, cloud storage services, etc. Personal data controllers that help us provide you with services. Whatever the case, only the amount of data necessary for the execution of a specific task or the provision of a particular service is transferred to the data controllers. The third parties associated with us may process your personal data only for specified purposes and they cannot be used for any other purpose or transferred to other persons without our consent. Data controllers ensure the protection of Your personal data in accordance with applicable laws and regulations and written agreement with VS PRO Ltd.

Personal data may be transferred to the competent authorities of the state and government, including law enforcement authorities such as the police or other supervisory authorities, but only if necessary and in accordance with the legal procedures specified in regulatory enactments.

9. DATA TRANSMISSION TO THIRD COUNTRIES

VS PRO does not transfer personal information and other data to third countries.
The personal and other user data is only issued on the basis of a legitimate request.

10. COOKIES POLICY

We use cookies to ensure the full operation of our store. The information associated with cookies is not used to personally identify you, and the files themselves are stored on your device, under your control. Cookies are not used for purposes other than those stated in our Privacy policy. By continuing to use our site, you agree to the use of essential cookies. If you do not agree, please, leave this site.

Which cookie files we use?

- The necessary technical cookies allow you to use the basic functions of the store, such as page navigation, ordering, access to secure sites and more. The site cannot function properly without these files.
- Preferences cookies are used to save information that changes how the site works and looks.
- Static cookies are used in order to help the sites owner understand how the users are interacting with the site.
- Marketing cookies are used in order to track a users movements throughout the site in order to show interesting and relevant ads to the specific user.

You can refuse cookies at any time by changing your browsers preferences or by deleting the cookies from your device. The location of cookie settings depends on the used browser.
It is important to know that it will be impossible to use the Site after refusing technical, functional and analytical cookies, therefore we do not recommend deleting or blocking them.

The cookie information is not used to identify you personally, and the data collected is stored under our supervision.
Cookies are not used for any purposes other than those mentioned here.

You can learn more about how cookies work on www.cookiecentral.com

11. HOW DO WE USE COOKIES

We use session and regular cookies to:
- allow you to use the basic functions of the store;
- remember your setting preferences, such as settings for displaying a list of goods;
- remember if you have already responded to popup questions (to not ask you to do it again);
- remember if you agree (or don’t) to the use of cookies on our Website;
- improve the quality of services provided;
- identify new or existing customers;
- send you promotional messages that best suit your interests;
- collect reliable information about the usage of the Website, which will allow us to evaluate how well the website corresponds with the needs of Users and to make the necessary improvements;
- analyze which pages You visit and which user confidentiality tools You use.

The cookie information is not used to identify you personally, and the data collected is stored under our supervision.
Cookies are not used for any purposes other than those mentioned here.

12. USER RIGHTS

Legislation on the protection of personal data, including the General Data Protection Regulation, gives you a number of rights, and, in turn, we must provide you with the opportunity to exercise them.

- You have the right to request a copy of your personal information to verify the accuracy of the information stored and / or to correct or update this data;
- You can at any time refuse to receive emails by sending a notice to support@aio.lv or by using a link in electronic letters;
- In cases where your data is processed with your consent, you have the right at any time to withdraw your consent, which serves as the basis for termination of data processing;
- You are entitled to receive your data processing confirmation, the right to review the processed data, to obtain information about the processing objectives, the processing period, the sources of data receipt, their significance and the consequences for You;
- You can request that your personal information be deleted completely (if this does not contradict the legislation of the Republic of Latvia and the legitimate interests of SIA VS PRO).

In order to protect your privacy, security and legitimate interests of SIA VS PRO, we will take appropriate measures to verify your identity before providing the requested information about personal data and / or any other actions related to your data. For this purpose, we may ask you to submit a personal identification document and / or to visit our office personally. If you cannot prove your identity, we can reject your application.
We will use all commercially reasonable efforts to ensure, within 30 days of receipt of your access request, lawful access to your personal information that we store.

You must understand and accept the risks associated with the erasure of your personal data, for example:
- Our inability to identify you as a customer when contacting a customer support and warranty service;
- difficulties or inability to identify your purchase in the event you turning to a warranty service centre;
- the difficulty or complete failure to recover the purchase documents in the event of their loss;
- and other risks.

13. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA

The data controller and the entity responsible for the processing of Your personal data is VS PRO Ltd, LV40103207901, Ķengaraga 2b, Riga, Latvia, LV-1063.
If you have any questions regarding the processing of your personal data, you may contact Us at das@vspro.lv

In case You have any claims regarding the processing of personal data in our company, You have the right to file a complaint with the State Data Inspection.

14. REVISIONS OF POLICY

We review our Privacy Policy on a regular basis. All changes made will be published on this page.
This Privacy Policy came into force and was last updated on 20/10/2021.

warranty
14 days to return a purchase Unsatisfied with the purchase? No problem. You can return the goods within 14 days!
shipping
Fast shipping We will deliver the purchase as soon as possible to your door or point of delivery!
payment
Secure payment Cash or VISA / MasterCard. By bank transfer or leasing.
warranty
Product Verification We check the quality of each of your orders before delivering them!

What could be simpler and more convenient than making a purchase through an online store of computer and household appliances with a single click of the mouse?
With the AiO online store, the name of which means “All in One”, acquiring the equipment you like is no problem at all - the AiO store has a rich assortment of products (over 600'000 items from all over the world) with the best price / quality ratio, convenient search and shopping website and top-notch service.
For retail customers, we offer competitive retail prices for equipment and stock goods with fair discounts.
For organizations, we provide an individual approach to solving problems, consultations and on-site service.
In addition, our online store offers an excellent service for refilling laser printer cartridges and repairing office equipment.
Delivery of orders is carried out by courier companies, straight to your doors, or by express mail to points of delivery in all settlements throughout Latvia.
Our consultants are always happy to help regarding any questions you may have - you simply need to use the feedback form and the answer to your question will arrive shortly.
AiO.lv – a convenient online store!

Did not you find what you were looking for? Feel free to ask!
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By providing Your contact information using this "Feedback Form", You agree that it will be used to provide information on SIA VS PRO products or to help with the purchase process.