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Product questions for Pencil case BT21 2-piece set Kokobako — compact dual-compartment stationery holder
Short product description:
BT21 Kokobako 2-piece pencil case is a compact dual-compartment stationery holder designed for organized storage of pens, pencils and small accessories. The two connected sections allow separation of writing tools and small items, making it suitable for school, office use or travel. Lightweight and portable, it helps keep supplies accessible and tidy.
Manufacturer:
BT21
Category:
Desk Stationery
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FAQ
What payment options are available?
AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.
Can this product be purchased for a company (with VAT)?
Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.
What is the warranty period?
All BT21 products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized BT21 service centers and through AiO.lv
Can the product be returned after purchase?
Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.
Where should I contact for warranty service?
For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. We will assist with consultation, warranty claim processing, and coordination with certified service centers.
