Service plan DJI Care Refresh RS 4 Pro (two-year coverage)

DJI Care Refresh RS 4 Pro is a two-year service plan designed for owners of the DJI RS 4 Pro gimbal. The plan provides manufacturer-backed coverage for accidental damage and enables authorized repair or replacement services through DJI support during the policy term. It is intended to reduce downtime and offer clearer cost expectations for maintenance and unexpected incidents over a 24-month period.

Advantages

The service plan covers accidental damage to the gimbal and supports authorized replacement or repair options handled by DJI service centers. Having this plan simplifies the process of requesting support and reduces uncertainties related to repair costs and parts availability. The two-year duration ensures continued protection beyond standard warranty periods, which is useful for professionals who rely on consistent performance and predictable servicing for their RS 4 Pro.

Suitable for

• Professional videographers and filmmakers using DJI RS 4 Pro in daily production
• Content creators who travel frequently and operate in varied environments
• Rental businesses offering gimbal equipment to clients
• Users seeking extended accidental-damage protection beyond the factory warranty

Key specifications

• Coverage period: 24 months from the start of the plan
• Scope: accidental damage protection and authorized repair or replacement by the manufacturer
• Service access: support and service through DJI-authorized channels
• Intended product: protection specifically for the DJI RS 4 Pro gimbal

How to use

Activate the DJI Care Refresh RS 4 Pro plan according to the provider's instructions within the specified activation window after product registration. If the gimbal is damaged during the coverage period, contact DJI support or an authorized service center to submit a service request. Provide the required purchase and plan information during the claim process. After assessment, DJI will proceed with an authorized repair or offer a replacement according to the terms of the plan.

Usage recommendations

Keep documentation of the original purchase and plan activation confirmation; follow DJI support guidance for packaging and shipping when sending the RS 4 Pro for service. Regularly check the plan’s remaining validity to ensure continuous coverage and register any eligible accessories or firmware updates as advised by DJI.