Headset EPOS IMPACT SDW 5016

Name: Headset EPOS IMPACT SDW 5016 1001024
Brand: EPOS
SKU: 10462033
Price: 326.49 EUR
Availability: InStock

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Offer for legal entity, cashless payment. Why is an item available only for a legal entity?
This is due to long delivery times and limited product warranties.

Short description

The EPOS IMPACT SDW 5016 is a single-sided DECT headset designed for office and call center use. It features wireless connectivity, a frequency range of 100 - 11000 Hz, and weighs only 58 g. The sleek black design ensures comfort and style during long hours of use.

Available at price 326.49 €: 4 pcs.

Total available for order: 20 pcs.

Warranty: 2 Years

SKU: 10462033

Learn more

Deliver the order:

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to the Customer Service Center at Kengaraga 2b, Riga

25.06.2026 {{selectedOffer.officeDeliveryString}}

free

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Customer service center

2b. Kengaraga str., Riga, Latvia, LV-1063

25.06.2026 {{selectedOffer.officeDeliveryString}}

free

Courier Delivery Please note that in case of a large parcel additional delivery costs may apply!

30.06.2026 {{selectedOffer.courierDeliveryString}}

From 4.99 € (Weight: 0.06 kg)

Parcel couriers

Latvijas Pasts pakomāts / Unisend / DPD Paku skapis / Omniva / Venipak Pickup / Venipak Locker / Latvijas Pasts nodaļa

30.06.2026 {{selectedOffer.parcelStationDeliveryString}}

From 1.99 €

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Payment Methods:

Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay

Available for private customers at price 343.49 €: 8 pcs.

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Product information

Description

The EPOS IMPACT SDW 5016 is a single-sided DECT headset designed for professional office and contact centre use. It offers triple connectivity to PC/softphone, desk phone and mobile, super wideband audio with a two-microphone noise-cancelling system, and a lightweight supra-aural design weighing 58 g for extended wear.

Advantages

This wireless headset delivers exceptional speech clarity in noisy environments thanks to super wideband audio and an advanced two-microphone noise-cancelling system. Triple connectivity provides flexible pairing with a PC/softphone, desk phone and mobile device, while DECT wireless range up to 180 m (590 ft) supports mobility around the workspace. The single-sided, lightweight design and available head-band or ear-hook wearing styles offer comfort during long shifts.

Suitable for

Office professionals who need hands-free communication
Contact centre and call centre agents using softphones or desk phones
Workers who switch between PC, desk phone and mobile during the day

Key specifications

Model: EPOS IMPACT SDW 5016 (MPN 1001024, EAN 5714708008262)
Connection: DECT wireless, triple connectivity (PC/softphone, desk phone, mobile)
Audio: Super wideband frequency range 100–11,000 Hz
Ear coupling: Supra-aural
Wearing styles: Head-band, Ear-hook
Weight: 58 g
Colour: Black

How to use

Pair the headset to each device following the EPOS pairing procedure for DECT devices: set the headset into pairing mode and connect to your PC/softphone, desk phone and mobile one by one. Wear the headset using the preferred style—head-band or ear-hook—and position the microphone close to the mouth for optimal speech pickup. Use the headset controls to manage calls and mute when required.

Usage recommendations

For best results in noisy offices, position the boom microphone approximately 1–2 cm from your mouth and ensure the busy light is visible to nearby colleagues. Charge and store the headset according to EPOS guidelines to maintain battery life and performance.

Specifications

Ear coupling:: Supraaural
Connectivity technology:: Wireless
Weight:: 0.058 kg
Wearing style:: Head-band, Ear-hook
Product colour:: Black

All features

Headphones

Headphone frequency:: 100 - 11000
Ear coupling:: Supraaural

Ports & interfaces

Connectivity technology:: Wireless
Wireless receiver interface:: USB Type-A
Wireless range (line of sight):: 180 m
Wireless range (typical building):: 55 m

Performance

DECT connectable:: Yes
Product colour:: Black
Headset type:: Monaural
Wearing style:: Head-band, Ear-hook
Recommended usage:: Office/Call center
Product type:: Headset
Suitable for use in country/location:: United Kingdom, Europe, Australia

Other features

Talk time:: 10 h
Microphone mute:: Yes

Microphone

Microphone frequency:: 100 - 11000
Microphone noise-canceling:: Yes

Weight & dimensions

Weight:: 0.058 kg

Battery

Battery recharge time:: 1 h
Standby time:: 48 h
Battery operated:: Yes

Operational conditions

Storage temperature (T-T):: -10 - 60
Operating temperature (T-T):: -10 - 50

Packaging content

Cables included:: Phone, USB
Quick start guide:: Yes
Base station:: Yes
Receiver included:: Yes
Extra earbuds:: Yes
Safety sheet:: Yes

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Instructions

mmo_108760159_1698672925_4798_1066067.pdf

epos-1001024-10462033.pdf

Description

Instructions

mmo_108760159_1698672925_4798_1066067.pdf

epos-1001024-10462033.pdf

Machine translation. Load original

Reasons to buy

Discover exceptional speech intelligibility

With a two-microphone noise-cancelling system and own-voice detection technology.

Ensure clear calls with certified solutions

Optimized for UC and Skype for Business Certified.

Benefit from triple-connectivity

Manage all calls from one headset via PC/softphone, desk and mobile phone.

Stay flexible via a single base station

Compatible with all IMPACT 5000, EPOS Bluetooth® and wired headsets or speakerphones.

Set up and manage your system with ease

Use EPOS Manager for simple control of the DECT system.

Talk for longer

Extended talk time of up to 10 hours (narrowband).

Manage calls seamlessly

With smart headset and base station controls and an easy conferencing option.

Stay mobile around the office

Fast charging — 50% battery in just 30 minutes.

Protect your hearing

Guard against acoustic shock with EPOS ActiveGard® technology.

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Warehouse	Stock	Delivery to the store	Store Price
WH94	8	25.06.2026 Best delivery	343.49 €
WH357	4	01.07.2026	380.99 €

Available only for legal entities
Warehouse	Stock	Delivery to the store	Store Price
EU9	4	25.06.2026 Best delivery	326.49 € Best price
WH109	4	09.07.2026	344.99 €

343.49 €

Stock: 8

Delivery Date: 25.06.2026 Best delivery

Warehouse: WH94

380.99 €

Stock: 4

Delivery Date: 01.07.2026

Warehouse: WH357

Available only for legal entities

326.49 €

Stock: 4

Delivery Date: 25.06.2026 Best delivery

Warehouse: EU9

344.99 €

Stock: 4

Delivery Date: 09.07.2026

Warehouse: WH109

Customer reviews

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Customer questions

FAQ

How much does the Headset EPOS IMPACT SDW 5016 cost, and is it available for purchase?

The price is 326.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 20 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on 25.06.2026 at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay. All transactions are 100% secure and encrypted.

Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

What is the warranty period?

All EPOS products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized EPOS service centers and through AiO.lv

Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. We will assist with consultation, warranty claim processing, and coordination with certified service centers.

How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: ear coupling, connectivity technology, weight, wearing style, product colour, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

Where can I download the instructions for Headset EPOS IMPACT SDW 5016?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.

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