Warranty/Support Extension HPE H38L4E

HPE Pointnext Tech Care (HPE Tech Care) is an operational support service for HPE hardware and software that provides proactive and reactive assistance. The HPE H38L4E warranty/support extension supplies a single license for 5 years of on-site support available around the clock, enabling access to product specialists, automated incident logging, moderated forums, expert chat, and HPE InfoSight assistance to help maintain the operational state and performance of covered HPE products.

Advantages

HPE Tech Care combines direct access to product-specific specialists with general technical guidance, reducing the need for customers to perform triage or entitlement checks. The service includes phone support, expert online chat, forum responses, and digital self-service tools via HPE Support Center. For supported products, HPE InfoSight analytics and recommendations are available, and specialists can help interpret alerts and suggested actions. Response targets vary by service level, including 15-minute critical response and 2-hour standard response windows.

Suitable for

• Organizations running HPE hardware and software that require continuous on-site support and fast access to specialists
• IT teams needing proactive operational guidance and performance optimization across edge-to-cloud environments
• Environments that use HPE InfoSight and require assistance interpreting analytics and alerts

Key specifications

• Product name: Warranty/Support Extension HPE H38L4E
• Type: On-site support
• Coverage duration: 5 year(s)
• On-site support: Yes
• Channels: Telephone (24x7), expert online chat (English, coverage window), HPE community forums, automated incident logging, HPE Support Center portal
• Response targets: 15-minute 24x7 enhanced response for severity 1 (Critical/Essential service levels); 1 hour for other incidents (enhanced); 2-hour phone response for Basic service level

How to use

Register the covered products and link service agreements in HPE Support Center to enable access to phone support, chat, and forum responses. To log an incident, contact HPE by telephone or use automated incident logging in the portal; for quick technical questions use expert online chat during the service coverage window (English only). For issues raised in community forums that require formal handling, create a support incident so the case follows HPE incident management processes. Request HPE InfoSight assistance when applicable to review alerts and recommendations for connected products.

Usage recommendations

Keep product registrations and linked service agreements up to date in HPE Support Center, choose the appropriate service level for required response targets, and provide complete product and workload information when contacting HPE to reduce resolution time and avoid unnecessary triage steps.