Warranty Support Extension HPE HU4B2A5 1 License 5 Years On-site

HPE Tech Care (HPE Pointnext Tech Care) delivers operational support for HPE hardware and software, providing licensed on-site support for covered HPE products. This Warranty Support Extension (HU4B2A5) supplies one license with five years of on-site service and a defined phone response commitment depending on the service level. HPE Tech Care offers access to product specialists, general technical guidance, and self-service tools via HPE Support Center to help manage assets and optimize operations.

Advantages

HPE Tech Care extends traditional support by enabling direct access to product-specific specialists through phone, moderated forums, automated incident logging, and real-time chat. The service reduces time spent on triage or entitlement questions, provides general technical guidance for operation, management, and security, and integrates with HPE InfoSight where applicable to interpret analytics, alerts, and recommendations. The included on-site warranty extension ensures a specified on-site support commitment for five years.

Suitable for

• Businesses that require on-site hardware and software support for HPE equipment
• IT teams seeking faster access to product specialists and guided operations
• Environments that benefit from HPE InfoSight analytics and recommendations
• Organizations needing a 5-year warranty extension with defined response times

Key specifications

• Product: Warranty Support Extension HPE HU4B2A5
• License quantity: 1 license
• Service duration: 5 years
• Support type: On-site
• On-site support: Yes
• Response times: 15-minute 24x7 enhanced response for critical incidents (where applicable), 1-hour callback for other incidents at enhanced levels, 2-hour phone response for Basic service level (during coverage window)
• Channels: Phone (24x7), expert online chat (English, during coverage window), HPE moderated forums, automated incident logging, HPE Support Center portal
• Languages: Expert chat and specialist forum responses provided in English

How to use

Register the covered product and link the service agreement in HPE Support Center to enable on-site support and access to HPE Tech Care channels. For incidents, contact HPE by telephone, use the expert online chat during the coverage window for quick technical questions, or post in the HPE community forums for non-urgent discussions. Complex issues raised via chat or forum may be elevated to a formal support incident and handled according to HPE incident management processes.

Usage recommendations

Ensure the product and service agreement are registered and linked in HPE Support Center, provide clear environment and workload details when contacting support, and use HPE InfoSight-connected features where available to take advantage of analytics, alerts, and recommended actions.