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header-product Warranty/Support Extension HPE HY5R9E
6,550.49 €

Warranty/Support Extension HPE HY5R9E

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Short description

The HPE HY5R9E warranty/support extension provides 5 years of on-site support with a response time of 2 hours, ensuring quick resolution of issues. This service covers 9 hours a day, 5 days a week, allowing for reliable support when you need it most. Ideal for businesses seeking to enhance their IT infrastructure reliability.
Available for order: 100 pcs.
Warranty: 2 Years
SKU: 4099015
Manufacturer: HP Enterprise
free shipment

Cheapest delivery:

Venipak Pickup LV, Venipak Locker LV

Pick-up points

Venipak Pickup LV

Venipak Locker LV

Cost

1.89 €

Deliver

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Customer service center
2b. Kengaraga str., Riga, Latvia, LV-1063
Friday {{selectedOffer.officeDeliveryString}}
free
Courier Delivery Please note that in case of a large parcel additional delivery costs may apply!
15.07.2026 {{selectedOffer.courierDeliveryString}}
From 4.99 €
Parcel couriers
Venipak Pickup LV / Venipak Locker LV / Latvijas Pasts pakomāts / Unisend LV / DPD Paku skapis / Omniva LV / Latvijas Pasts nodaļa
15.07.2026 {{selectedOffer.parcelStationDeliveryString}}
From 1.89 €
0 credit

pay in 3 equal parts

today

0 €

afterward

3 mth. х 2183.5 €

overpayment

0 €

All payment Methods:
Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities
36 months installment: from 181.96 euros per month
Leasing for legal entities: from 227.96 euros per month
Together cheaper
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Product information

Description

HPE Pointnext Tech Care (HPE Tech Care) is an operational support service for HPE hardware and software products. The HPE HY5R9E warranty/support extension provides five years of on-site support with a two-hour response time under the Basic service level, covering nine hours per day, five days per week. HPE Tech Care combines direct access to product specialists, web and phone channels, and self-service tools in HPE Support Center to help manage installed assets, streamline incident handling, and support operational efficiency across edge-to-cloud environments.

Advantages

HPE Tech Care provides defined response times, multiple contact channels (telephone, expert online chat, moderated forums, and automated incident logging), and access to product-specific specialists who can offer general technical guidance. The service reduces time spent on entitlement triage, includes personalized digital tools in HPE Support Center for asset recognition and self-service actions, and extends guidance for supported HPE InfoSight-enabled products, including analytics, alerts, and recommendations.

Suitable for

  • Businesses requiring extended on-site warranty and support for HPE equipment
  • IT teams that need predictable response times and access to product specialists
  • Organisations using HPE InfoSight-enabled products that want analytics-based guidance

Key specifications

  • Product name: Warranty/Support Extension HPE HY5R9E
  • Type: On-site support
  • Duration: 5 year(s)
  • Response time (Basic service level): 2-hour phone response during coverage window
  • Coverage window: 9 hours a day, 5 days a week
  • Access channels: Telephone, expert online chat (English), HPE moderated forums, automated incident logging, HPE Support Center portal

How to use

Contact HPE Support by telephone during the coverage window to log incidents and request on-site assistance under the HY5R9E agreement. Use the HPE Support Center portal to register assets, link service agreements, open incidents, or access curated knowledge resources. For quick technical questions, initiate expert online chat (English only) during the service window; complex issues may be escalated to formal support incidents for on-site resolution.

Usage recommendations

Ensure assets are registered and service agreements are linked in HPE Support Center to enable full access to specialist resources. For severity 1 critical incidents outside the Basic coverage, consider higher service levels (Critical or Essential) for faster response targets (15 minutes). For InfoSight-enabled products, enable telemetry and provide access details so HPE can analyze alerts and recommendations effectively.

Specifications

Type:
On-site
Number of years:
5 year(s)
On-site support:
Yes
All features

Features

Type:
On-site
Service type:
Next Business Day
Number of years:
5 year(s)
On-site support:
Yes
Web support:
Yes
Compatibility:
Proliant DL365 Gen10 Plus
License quantity:
1
Service time (hours x days):
9x5
Response time:
2
Phone support:
Yes

Packaging data

Quantity per pack:
1 pc(s)

Description

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Customer reviews

Customer questions

FAQ

How much does the Warranty/Support Extension HPE HY5R9E cost, and is it available for purchase?

The price is 6,550.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 100 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Friday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment, Leasing for legal entities. All transactions are 100% secure and encrypted.

Can Warranty/Support Extension HPE HY5R9E be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. We work with leading banks and leasing companies in Latvia, allowing you to make your purchase on convenient terms — with a minimal down payment and a repayment period from 3 to 36 months. You can apply for credit or installments for the Warranty/Support Extension HPE HY5R9E online, and the application process is as simple as possible:
  • Select the product on the website and add it to your cart;
  • When placing your order, choose the payment method “Installments”;
  • Fill in the required details for the lending partner;
  • Receive a decision within a few minutes.
For more information about available payment options, interest-free installment terms, and credit conditions in Latvia, please visit the Payment page.

Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

What is the warranty period?

All HP Enterprise products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP Enterprise service centers and through AiO.lv

Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. We will assist with consultation, warranty claim processing, and coordination with certified service centers.

How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

Where can I download the instructions for Warranty/Support Extension HPE HY5R9E?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.
warranty
14-Day Return Policy We are confident in our quality, but if the purchase doesn’t fit — you have 14 days to return the product with peace of mind.
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Quality Since 2008 AiO.lv has been on the market for over 18 years and has earned trust — with more than 6000 genuine positive reviews on Google.