{{ totalProductsCount }}

In cart {{totalProductsCount}} item(s)

Total:
{{sum | formatAmount}}

Your cart is empty

header-product On-site warranty support HP 5y Onsite w/DMR Desktop Support — 1 license, 5 years, on-site service
130.49 €

On-site warranty support HP 5y Onsite w/DMR Desktop Support — 1 license, 5 years, on-site service

Fast shipping
HP 5y Onsite w/DMR Desktop Support — on-site, 5 years Photo 1
Keep track of price changes You keep track of price changes
Watch the price drop

Leave your address - as soon as the price of the product goes down, you'll know about it right away

You keep track of price changes

On-site warranty support HP 5y Onsite w/DMR Desktop Support — 1 license, 5 years, on-site service

{{email}}
You keep track of price changes

On-site warranty support HP 5y Onsite w/DMR Desktop Support — 1 license, 5 years, on-site service

{{email}}
{{selectedOffer && selectedOffer.price | formatAmount}}

Short description

HP 5y Onsite w/DMR Desktop Support is an on-site warranty service providing one license for five years of desktop support. The package delivers on-site technical assistance and hardware-related repair coordination (DMR) for eligible HP desktop systems. It is intended for businesses or users requiring guaranteed on-premises response and repair coverage.
Available at price 130.49 €: 100 pcs.
Total available for order: 300 pcs.
Warranty: 2 Years
SKU: 12118966
free shipment

Cheapest delivery:

Venipak Pickup LV, Venipak Locker LV

Pick-up points

Venipak Pickup LV

Venipak Locker LV

Cost

1.89 €

Deliver

{{selectedOffer.parcelStationDeliveryString}}

Customer service center
2b. Kengaraga str., Riga, Latvia, LV-1063
Wednesday {{selectedOffer.officeDeliveryString}}
free
Courier Delivery Please note that in case of a large parcel additional delivery costs may apply!
06.07.2026 {{selectedOffer.courierDeliveryString}}
From 4.99 €
Parcel couriers
Venipak Pickup LV / Venipak Locker LV / Latvijas Pasts pakomāts / Unisend LV / DPD Paku skapis / Omniva LV / Latvijas Pasts nodaļa
06.07.2026 {{selectedOffer.parcelStationDeliveryString}}
From 1.89 €
0 credit

pay in 3 equal parts

today

0 €

afterward

3 mth. х 43.5 €

overpayment

0 €

All payment Methods:
Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment
36 months installment: from 3.62 euros per month
Together cheaper
{{product.price | formatAmount}}
{{product.title}}
{{productBundle.reference.specialPrice | formatAmount}}
{{productBundle.title}}
{{productBundlePreviousPrice | formatAmount}}
{{productBundleSpecialPrice | formatAmount}}

You saving {{productBundleYouSave | formatAmount}}

Product information

Description

HP 5y Onsite w/DMR Desktop Support — 1 license, 5 years, on-site service provides five years of on-site warranty coverage for eligible HP desktop systems. This service package combines remote diagnosis with on-site repair or replacement and includes Defective Media Retention (DMR) to help protect sensitive data. It is designed to ensure predictable, on-premises hardware support and faster issue resolution for business and professional users who require a dedicated on-site response.

Advantages

This on-site warranty support delivers coordinated hardware repair and replacement carried out at your location, reducing downtime and avoiding the need to ship devices. Remote troubleshooting and optional device insights accelerate fault identification and allow technicians to prepare the correct parts before arrival. Defective Media Retention permits retention of failed storage media, supporting data protection and compliance. A single license covers an eligible desktop system for a continuous five-year period, simplifying support management and budgeting.

Suitable for

  • Businesses with on-site desktop workstations that require guaranteed response and repair
  • IT departments seeking predictable maintenance costs and on-location service
  • Environments handling sensitive data where media retention is required for compliance
  • Users who prefer a combination of remote diagnostics and technician visits

Key specifications

  • Service type: on-site hardware support with remote diagnostics
  • Support duration: 5 years of continuous coverage
  • Coverage scope: on-site repair or replacement for eligible desktop systems
  • Data protection: Defective Media Retention for failed storage devices
  • License quantity: one license per covered desktop
  • Optional device insights to expedite fault diagnosis

How to use

Register the covered desktop with HP according to the purchase and activation instructions provided with the service. When an issue occurs, contact HP support to initiate remote diagnosis; technicians may use device-level insights if enabled to identify the problem. If remote remediation is insufficient, HP will dispatch an on-site technician to perform repair or replacement at the designated location. Retain records of service calls and any returned defective media per your internal policies.

Usage recommendations

Enable optional device insights at activation to shorten troubleshooting time and ensure technicians arrive prepared; maintain up-to-date asset records to streamline on-site visits and verify eligibility before service calls.

Specifications

Type:
On-site
Number of years:
5 year(s)
On-site support:
Yes
All features

Features

Type:
On-site
Number of years:
5 year(s)
On-site support:
Yes
License quantity:
1
UNSPSC-code:
81111812

Supplier features

Coverage details:
Standard workdays - 9 hours
Support type:
Onsite repair
Place of service:
Onsite
Warranty coverage:
In warranty
Duration:
5 years
Response time:
Next business day response
Service method:
Onsite repair
Additional information:
Defective media retention
Additional support option:
Defective media retention
Care Pack type:
Electronic
Coverage period (months):
60

Description

Machine translation. Load original

Reasons to buy

Reliable on-site warranty support for five years

Get guaranteed on-premises assistance with HP 5y Onsite w/DMR Desktop Support — one license that delivers five years of professional on-site service and hardware repair coordination for eligible HP desktop systems. Ideal for businesses that need prompt, accountable support where work happens.

Remote and on-site assistance for fast resolution

Combine remote troubleshooting during regular business hours with skilled on-site technicians for issues that require hands-on repair. This blended approach helps reduce downtime and keeps your systems productive.

Optional device health insights to prevent problems

Opt in to device-level health data to help HP identify, diagnose and remediate potential PC issues more quickly, enabling proactive maintenance and more accurate repairs.

Similar products

{{product.title}} Show details Hide details

{{highlightedFeature.featureTitle}}:

{{getProductFeatureValueById(product, highlightedFeature.featureId)}}

{{product.price | formatAmount}}
Might be useful
{{product.manufacturerName}}
{{product.categoryName}}
{{product.title}}
{{product.specialPrice}}
{{product.price}}
Stock data
Warehouse Stock Delivery to the store Store Price
BT10 100 Wednesday Best delivery 130.49 € Best price
Available only for legal entities
Warehouse Stock Delivery to the store Store Price
BT11 200 17.07.2026 130.49 €
130.49 €
Stock: 100
Delivery Date: Wednesday Best delivery
Warehouse: BT10
Available only for legal entities
130.49 €
Stock: 200
Delivery Date: 17.07.2026
Warehouse: BT11

Customer reviews

Customer questions

FAQ

How much does the HP 5y Onsite w/DMR Desktop Support — on-site, 5 years cost, and is it available for purchase?

The price is 130.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 300 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Wednesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

Can HP 5y Onsite w/DMR Desktop Support — on-site, 5 years be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. We work with leading banks and leasing companies in Latvia, allowing you to make your purchase on convenient terms — with a minimal down payment and a repayment period from 3 to 36 months. You can apply for credit or installments for the HP 5y Onsite w/DMR Desktop Support — on-site, 5 years online, and the application process is as simple as possible:
  • Select the product on the website and add it to your cart;
  • When placing your order, choose the payment method “Installments”;
  • Fill in the required details for the lending partner;
  • Receive a decision within a few minutes.
For more information about available payment options, interest-free installment terms, and credit conditions in Latvia, please visit the Payment page.

Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

What is the warranty period?

All HP products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized HP service centers and through AiO.lv

Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. We will assist with consultation, warranty claim processing, and coordination with certified service centers.

How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: type, number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

Where can I download the instructions for HP 5y Onsite w/DMR Desktop Support — on-site, 5 years?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.
warranty
14-Day Return Policy We are confident in our quality, but if the purchase doesn’t fit — you have 14 days to return the product with peace of mind.
shipping
Fast Delivery Get your orders as quickly as possible — right to your door, parcel lockers, or pickup points across Latvia and the EU.
payment
Secure Payment Pay the way you prefer: cash, VISA, MasterCard, Apple Pay, Google Pay, bank transfer, or 0% installment plan.
warranty
Quality Since 2008 AiO.lv has been on the market for over 18 years and has earned trust — with more than 6000 genuine positive reviews on Google.