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header-product Onsite Support Add-On Lenovo 4 Year 5WS0W28635
189.49 €

Onsite Support Add-On Lenovo 4 Year 5WS0W28635

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Short description

Lenovo 4 Year Onsite Support Add-On provides extended service coverage for your Lenovo devices. This service ensures that a technician will be dispatched to your location for repairs, minimizing downtime and maintaining productivity. With a duration of 4 years, this support plan offers peace of mind and reliable assistance whenever you need it.
Available for order: 50 pcs.
Warranty: 2 Years
SKU: 2117749
free shipment

Cheapest delivery:

Venipak Pickup LV, Venipak Locker LV

Pick-up points

Venipak Pickup LV

Venipak Locker LV

Cost

1.89 €

Deliver

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Customer service center
2b. Kengaraga str., Riga, Latvia, LV-1063
Tuesday {{selectedOffer.officeDeliveryString}}
free
Courier Delivery Please note that in case of a large parcel additional delivery costs may apply!
17.07.2026 {{selectedOffer.courierDeliveryString}}
From 4.99 €
Parcel couriers
Venipak Pickup LV / Venipak Locker LV / Latvijas Pasts pakomāts / Unisend LV / DPD Paku skapis / Omniva LV / Latvijas Pasts nodaļa
17.07.2026 {{selectedOffer.parcelStationDeliveryString}}
From 1.89 €
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3 mth. х 63.16 €

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All payment Methods:
Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment
36 months installment: from 5.26 euros per month
Together cheaper
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Product information

Description

Onsite Support Add-On Lenovo 4 Year (MPN: 5WS0W28635) is an extension service that provides on-location repair coverage for Lenovo devices for a period of four years. This add-on is sold separately from the base warranty and must match the warranty length; if your existing warranty is shorter than this add-on, a warranty extension must be purchased to use this service. The service is delivered by Lenovo-trained technicians using Lenovo-qualified parts and is designed to reduce downtime by enabling repairs at your premises.

Advantages

This onsite upgrade minimizes unplanned maintenance costs by reducing the need for out-of-warranty repairs and allows predictable budgeting of equipment expenses. It shortens downtime and improves hardware availability by providing fast access to technical help and higher first-time fix rates. Onsite coverage avoids the extended downtime associated with depot repair processes, and it saves internal IT resources by having Lenovo handle diagnostics and repairs at your location.

Suitable for

  • Businesses that require fast on-location repairs to minimize downtime
  • IT departments seeking to reduce support workload and outsourcing repairs
  • Organizations that need predictable budgeting for equipment service costs
  • Users of Lenovo Think-branded systems requiring extended coverage

Key specifications

  • Product name: Onsite Support Add-On Lenovo 4 Year
  • Manufacturer part number (MPN): 5WS0W28635
  • Coverage duration: 4 year(s)
  • On-site support: Yes — technician dispatched to customer location
  • Service provided by: Lenovo-trained technicians using Lenovo-qualified parts

How to use

Purchase this add-on together with or after the base warranty, ensuring the warranty term matches the four-year add-on. When a problem occurs, Lenovo will perform initial problem determination remotely with your assistance to identify whether the issue is with the Lenovo device, other hardware, or software. If the device is confirmed as failing and cannot be resolved via customer-replaceable unit (CRU) or software/BIOS update, Lenovo will schedule an onsite visit at a mutually agreed date and time, perform repair or exchange at your location, and verify functionality. Provide a suitable, clean, and well-lit working area for the technician.

Usage recommendations

Ensure the base warranty term matches this four-year add-on before purchase. Keep device software, BIOS, and microcode up to date to increase the chance of remote resolution and faster service. Prepare a clear workspace and have device serial numbers and purchase information available when contacting Lenovo support.

Specifications

Number of years:
4 year(s)
On-site support:
Yes
All features

Features

Service type:
Onsite Support
Number of years:
4 year(s)
On-site support:
Yes
Service included:
Parts
Product type:
Upgrade

Description

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Customer reviews

Customer questions

FAQ

How much does the Onsite Support Add-On Lenovo 4 Year 5WS0W28635 cost, and is it available for purchase?

The price is 189.49 € (valid at the time of publication and already includes all taxes). The item is available for order — 50 pcs. are in stock, and you can place your purchase right now with delivery across Latvia and Europe or choose pickup at the Riga collection point. We offer favorable purchase terms, including the option to split the payment into convenient monthly installments. Availability and price are updated in real time, so we recommend placing your order in advance.

If I order this product today, when will I receive my order?

If you place your order today, delivery will be as fast and convenient as possible. You will be able to pick up your order on Tuesday at the Riga pickup point or choose delivery across Latvia and Europe. We carefully inspect every purchase and pack it securely for safe transportation.

What payment options are available?

AiO.lv offers several payment methods: Cash payment, Bank transfer, Bank cards on-line, Apple Pay, Google Pay, Installment. All transactions are 100% secure and encrypted.

Can Onsite Support Add-On Lenovo 4 Year 5WS0W28635 be purchased with a lease?

Yes, the purchase is available both on credit and with an interest-free installment plan. We work with leading banks and leasing companies in Latvia, allowing you to make your purchase on convenient terms — with a minimal down payment and a repayment period from 3 to 36 months. You can apply for credit or installments for the Onsite Support Add-On Lenovo 4 Year 5WS0W28635 online, and the application process is as simple as possible:
  • Select the product on the website and add it to your cart;
  • When placing your order, choose the payment method “Installments”;
  • Fill in the required details for the lending partner;
  • Receive a decision within a few minutes.
For more information about available payment options, interest-free installment terms, and credit conditions in Latvia, please visit the Payment page.

Can this product be purchased for a company (with VAT)?

Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.

What is the warranty period?

All Lenovo products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Lenovo service centers and through AiO.lv

Can the product be returned after purchase?

Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.

Where should I contact for warranty service?

For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. We will assist with consultation, warranty claim processing, and coordination with certified service centers.

How can I tell if this product suits my needs?

When making a choice, we recommend paying attention to the key features: number of years, on-site support, compatibility with your devices or usage conditions, material quality, functionality, and warranty terms. These characteristics will help you determine how well the model meets your needs.

Where can I download the instructions for Onsite Support Add-On Lenovo 4 Year 5WS0W28635?

You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.
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