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Product questions for Watercolour pencils Staedtler Mars Lumograph colour aquarell 104 — 12‑piece multicolour set
Short product description:
Staedtler Mars Lumograph colour aquarell 104 is a 12‑piece set of watercolour pencils made in Germany. The multicolour pencils are suitable for sketching, colouring and watercolor blending: apply dry and then blend with water for wash effects. Ideal for artists, illustrators and hobbyists seeking soft, break‑resistant leads and reliable colour performance.
Manufacturer:
Staedtler
Category:
Colored Pencils
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FAQ
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AiO.lv offers several payment methods: Bank transfer. All transactions are 100% secure and encrypted.
Can this product be purchased for a company (with VAT)?
Yes. AiO.lv works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.
What is the warranty period?
All Staedtler products come with an official 2 Years warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Staedtler service centers and through AiO.lv
Can the product be returned after purchase?
Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.
Where should I contact for warranty service?
For warranty-related questions you can contact the AiO.lv (SIA VSPRO) customer support team. We will assist with consultation, warranty claim processing, and coordination with certified service centers.
