Warranty/support extension APC WITO3YR100 — 3-year 24x7 service coverage

APC WITO3YR100 is a warranty and support extension that provides three years of 24x7 telephone technical support and software maintenance for supported APC equipment. The service ensures continuous access to experienced support engineers, entitlement to software upgrades and updates, and tools for monitoring and managing IT assets and power usage in the data center.

Advantages

This three-year 24x7 service coverage offers around-the-clock access to technical support engineers and entitles customers to all software upgrades and updates during the contract period. The solution includes role-based access controls, multi-user access with merge capabilities, password security and read-only options to protect configurations. Built-in manageability features help identify underutilized servers and top power consumers, while KPI reporting and dashboards provide actionable insights into power cost, server utilization and retirement candidates.

Suitable for

• Data centers and server rooms requiring continuous technical support
• Organizations needing software upgrade entitlements for APC equipment
• IT operations aiming to identify and remove underutilized servers
• Teams that require role-based access, multi-user workflows and read-only sharing
• Facilities seeking visibility into power consumption and rack utilization

Key specifications

• Service type: Warranty/support extension
• Coverage duration: 3 years
• Availability: 24x7 telephone technical support
• Software: Entitlement to software upgrades and updates during contract
• Security: User roles, multi-user access, password rules, read-only access
• Manageability features: Underutilized server list, top power consumers, KPI reports and dashboards
• Discovery and monitoring: Auto-discovery, auto-association, continual IT asset monitoring and global asset search
• Asset intelligence: GenomeTM library for estimating device power consumption

How to use

Purchase and register the APC WITO3YR100 support extension through an authorized APC channel and attach the contract to the relevant APC equipment serial numbers. Use the provided contact methods for 24x7 telephone technical support when issues arise. Activate software support to receive upgrades and updates during the contract period. Enable user roles and multi-user access in the management interface, configure password policies and set read-only permissions where needed. Use auto-discovery and auto-association to populate and maintain an accurate asset inventory and open dashboards and KPI reports to monitor power, utilization and candidates for retirement.

Usage recommendations

For best results, combine this 3-year 24x7 support coverage with regular asset discovery runs and periodic review of KPI reports to identify non-utilized or underutilized servers; apply role-based access controls to limit configuration changes and use the GenomeTM library to estimate power consumption without additional hardware.